At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
As a member of one of American Express’s dynamic product teams, you will handle the day-to-day management and maintenance of our Corporate Solutions products, along with their associated services, benefits and capabilities. The Senior Analyst, Corporate Solutions will help in the development and implementation of strategies and tactics that drive profitable portfolio growth for our mid-sized & large enterprise solutions, manage product roadmaps, and create and execute go-to-market delivery plans. The successful candidate will also help manage cross line of business relationships to solve problems, close gaps and drive the flawless implementation of key initiatives that further the objectives for the portfolio.
This role is rich and diverse, providing opportunity to gain experience and partner with stakeholders throughout the organization. If you have a customer-centric mindset, a passion for tackling challenging issues and an unwavering drive to succeed, this role is for you!
Responsibilities:
Strategy, Analytics & Portfolio Management
Support the development and execution of portfolio strategy and product line strategy including potential for new capabilities and product refresh efforts. Understand customer and competitive trends by conducting periodic customer listening, competitive and qualitative assessments and supplying commentary on findings.
Create performance and customer profile reports by analyzing key business metrics, make recommendations and implement strategic actions and solutions.
Contribute to business reviews and annual investment planning.
Support day-to-day external and internal partner relationships.
Collaborate with internal teams and creative agencies to develop collateral enabling acquisition and customer engagement; measure performance to inform future actions.
Ensure accuracy of product communications and positioning for internal marketing teams, which also includes disclosures targeted to corporate prospects and clients and cardmembers.
Work effectively across broader Amex teams to deliver enhanced efficiencies and improve processes/services/experiences (Sales, Account Development, Servicing, Legal, Compliance, Technologies, etc.).
Monitor customer feedback and escalations.
Skills and Qualifications:
University Degree (preferably Business/Marketing) with minimum of 3 years of work experience with 2 years in product, marketing, project management or sales experience.
Knowledge of the financial services or payments industry.
Proven self-starter with a demonstrated ability to take initiative, drive results and champion a project from conception through implementation and evaluation.
Strong relationship skills demonstrating ability to influence stakeholders without having direct authority.
Strategic thinker, with demonstrated ability to identify opportunities and translate a broad set of information and analysis into insights.
Strong oral and written communication skills; emphasis on the creation/delivery of effective presentations.
Demonstrated multi-tasking, project management, attention to detail and prioritization skills in a demanding environment.
Proven ability to manage change and set priorities, with ability to be flexible and adapt with new opportunities.
Proficiency in MS Office, notably Excel, Word and PowerPoint.
Personal Attributes:
Logical and naturally curious mindset; seeks opportunities to gain experience and develop.
Professional, self-motivated and driven.
Demonstrates personal accountability.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
