Job Description The Senior Manager, Quality & Compliance, reports to the Senior Director of the Quality and Risk team within the office of the Chief Medical Officer. This position will lead legislative/regulatory compliance activities across long-term care operations by supporting Extendicare’s Quality and Operations teams in driving measurable compliance, safety, quality assurance and risk outcomes. This role will be based in Markham Ontario. Extendicare offers a hybrid working environment. Some travel will be required. Responsibilities Leads and manages the national LTC compliance program, including continuous improvement of program processes, development of education programs, and communications to LTC operations. Leads compliance reporting to operations and head office leaders, from monthly to quarterly reporting on trends and data, to ad hoc reports, as required. Supports development of quarterly compliance reports to executive and board of director audiences. Leads compliance support activities to homes, including managing the activities and performance of Compliance Consultants assigned to support homes with in-person visits and other compliance support required. Provides in-person support to homes in meeting legislative/regulatory requirements across Ontario, Alberta and Manitoba, with approximately 50% of time spent conducting in person visits, coaching home and regional teams in the development of the action plan related to areas of non-compliance, implementation of the actions, and development of a sustainability plan. Provides investigative coaching to home and regional leaders into care concerns including interviewing staff and residents. Provides coaching to direct care staff in addressing care concerns resulting in compliance findings. Collaborates with operational and head office leaders in the monitoring of compliance activities, including identification of compliance and risk trends, and development of appropriate actions and recommendations to address these. Maintains expert knowledge of long-term care regulatory/legislative and compliance requirements across Ontario, Manitoba and Alberta Works in partnership with head office and operations leaders in advancing a resident safety culture. Works in partnership with IPAC, Risk, Quality, clinical and allied head office functions, in meeting Accreditation standards, and preparing for quality assurance surveys. Contributes to the development of new policies and guidelines as required, is in accordance with regulatory compliance needs. Participates in the development of new programs, in collaboration with department and other corporate and operational stakeholders, as required. Skills & Experience Degree/diploma in health care discipline with nursing preferred 15+ years of experience in long-term care in an operational or quality leadership role Expert knowledge of LTC industry legislative requirements and continuous quality improvement (CQI) principles and approaches Willingness to become knowledgeable on provincial legislation and standards outside of applicant’s home province Excellent organizational and interpersonal skills Excellent written and verbal communication skills Ability to work in a fast-paced environment Strong attention to detail and superior organizational skills Ability to manage multiple projects simultaneously Strong analytical skills, including use of Excel Demonstrated ability in using business intelligence and reporting tools Client service orientation and stakeholder management skills. Demonstrated proficiency in Microsoft Word, Powerpoint, Excel, and Outlook. At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: Continuous mentorship, support for life-long learning and growth opportunities Opportunities for advancement and career growth within the organization A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work A robust benefits package including RRSP matching #extendicareq&r Time Type: Full time When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. If you have a passion for caring, turn it into a rewarding career with Extendicare! Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request. Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
