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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
The Senior Manager, Guest-Facing Restaurant Technology leads the strategy, roadmap, and delivery of next-generation restaurant technology platforms, with a focus on both guest-facing and operationally impactful systems. This role owns the end-to-end product lifecycle for solutions such as self-order kiosks, digital menu boards (DMBs), drive-thru systems, and emerging in-store technologies.
This role is accountable for advancing technological innovation at Tim Hortons from concept to scale. The ideal candidate combines product leadership and hardware/software integration expertise, with a focus on driving efficiency, improving guest experience, and enabling future restaurant formats.
This position is based in
Toronto, ON and is in the office
5 days a week.
Role & Responsibilities
- Set vision for guest-facing technology in our restaurants, analyzing restaurant and industry data to identify trends and prioritize opportunities
- Define the product roadmap for kiosks, digital menu boards, drive-thru platforms, and emerging restaurant-facing technologies.
- Own delivery of product roadmaps, translating goals into structured product requirements for internal teams and external vendors.
- Partner with Restaurant Operations, Engineering, Design, Digital and Support teams to ensure platform usability, maintainability, and field success.
- Collaborate with Deployment teams on pilot planning, performance tracking, and post-rollout enhancements for new systems and technology features
- Lead vendor evaluations and integration efforts for new restaurant-facing technologies.
- Present results, insights and learnings from product pilots and deployment to senior stakeholders
- Monitor platform health, gather field feedback, and continuously evolve features to support new formats.
Qualifications & Skills
- 6+ years of product management experience, preferably in QSR, restaurant, or retail technology.
- Knowledge of physical tech platforms (e.g., kiosks, DMBs, IoT, guest-facing hardware) is a plus.
- Excellent analytical and problem-solving skills demonstrated in industry or management consulting.
- Demonstrated success managing roadmap delivery across internal and external partners, from idea conception to execution.
- Ability to collaborate effectively across cross-functional teams (Ops, Engineering, UX, Deployment, Marketing).
- Familiarity with software development methodologies and project management principles.
- Strong project management, communication, and product storytelling skills.
- Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
- A product leader with experience launching solutions that deliver business outcomes, ideally in digital ordering and payment platforms.
- Familiar with QSR, Retail, or Hospitality and fast-paced customer servicing environments
- Experience using quantitative and qualitative data to define priorities, evaluate performance, and inform continuous product improvement.
- Skilled in project management, overseeing complex roadmaps to balance short-term deliverables with long-term platform evolution across multiple vendors and technologies.
- Clear communicator and storyteller who articulates strategy, results, and learnings effectively to stakeholders, and aligns teams around shared goals and outcomes
#TimHortons
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
