Job Description What is the opportunity? The Bilingual Implementation Coordinator role plays a crucial part in coordinating ATM implementation activities, ensuring the successful installation/movement of ATMs across the RBC ATM network. As an Implementation Coordinator, your primary focus will be on managing these ATM implementation projects, from planning and preparation to execution and completion. You will work closely with cross-functional teams, including 3rd party vendors, retail partners and various internal stakeholders across RBC. In this role, you will have the opportunity to develop strong project management, coordination, and communication skills, as well as gain experience in problem-solving, and agile work practices. You will also develop a deep understanding of the technical and operational aspects of ATM installations, including the hardware, network requirements and site preparation. What will you do? Accountable and responsible for coordinating and managing ATM implementation activities to install, add new, move or change (remove) ATM coverage, also known as IMAC activities, working closely with internal partners and third party vendors to execute these changes Proactively communicate and coordinate with our ATM vendors (ATM technicians; riggers), telecommunications/connectivity, ATM servicing and cash servicing activities to support Work closely with Relationship Manager, ATM Channel to plan out IMAC activities in relation to new relationships or changes to RBC branch or other physical presence Actively communicate with retailer, region and ATM Channel Team on plan and progress to execute ATM activities, working closely with partners to align scheduling activities (internally and externally) Provide support to ATM Team to manage ATM escalations, routing effectively to responsible team members or third parties to address issues Provide support to the ATM team with reporting activities, invoice reviews and invoicing reconciliation Actively problem solve and manage implementation issues, escalating as required to manage through implementation roadblocks What do you need to succeed? Must have: Fluency in both English and French languages Post-secondary education Experience (>2 years) Nice to have: Experience with project management, coordination, execution, collaboration across vendors and internal partners Experience with ATM business What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Long Term Planning, Professional Presentation, Results-Oriented Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-22 Application Deadline: 2025-11-06 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
