Operations Administrator (Customer Care Team)
Location: Winnipeg, MB (In-office) | Type: Full-Time, Permanent
Who We Are
At IBEX Payroll (IBEX), we build software that helps Canadian businesses do their best work. Our tools for payroll, HR, and scheduling make life easier, so customers can focus on what matters. We also proudly operate Inclusion System, supporting community living organizations across Canada.
We believe in meaningful work, supportive growth, and balance for all.
Who We Need
We’re looking for an Operations Support Specialist, known internally as our Workflow Wiz, who keeps day-to-day operations organized and running smoothly. From managing secure payroll reports to warmly greeting guests, you’ll bring care and precision to everything you do.
You’ll support the Customer Care team with administrative processes, handle routine and time-sensitive tasks, and help create a welcoming environment for visitors and customers. You’ll report to a Customer Care Coach and be an integral part of a supportive team.
If you’re detail-oriented, organized, and take pride in doing things right, this is the role for you.
What You’ll Do
Welcome and assist visitors, customers, and building tenants at reception
Support customers and teammates via phone, email, ticketing software, and in person
Prepare, package, and send payroll reports and third-party payments accurately and on time
Coordinate incoming and outgoing mail, courier deliveries, and packages
Handle confidential information with discretion and attention to detail
Join team huddles, share ideas, and collaborate on improving workflows
Help maintain a safe, positive, and welcoming workplace
Who You Are
You are a people person and tech savvy. You love organizing, ensuring things are accurate and on track. You’re comfortable working independently while staying connected with your team, and you bring a friendly, positive attitude every day.
We’re looking for someone who:
Communicates clearly, kindly, and professionally
Pays close attention to details and meets deadlines
Takes initiative and shines when working independently
Is proactive and dependable
Learns new technology quickly and comfortably
Has experience with Google Workspace, Microsoft 365 – specifically Excel (or similar data management tools)
Can work in-office full-time (Monday to Friday, approx. 8:30AM-5PM) at 421 Mulvey Avenue East, Winnipeg
Experience in reception, office administration, payroll, or customer service is essential. Bonus points if you’ve worked with help desk systems, payroll tools, or handled mail, packages, and office printing equipment. We’ll make sure you’re fully trained and comfortable using our tools and platforms.
What’s Here for You
Competitive salary and group benefits
Paid time off, including volunteer “Do Good” days
Ongoing coaching and learning opportunities
Open communication through updates and town halls
Team connection via food, games, and events
Apply Today!
Click on the apply button or click on this job posting link. Please include:
A brief cover letter explaining why this role excites you
Your resume with relevant experience
Just a heads-up: this role is strictly in-office and is not a remote or hybrid work opportunity.
We welcome people of all backgrounds, identities, and experiences. Sharing this information is optional and confidential and helps us create a more inclusive workplace.
We’re committed to accessibility and will accommodate individual needs throughout the hiring process; just let us know how we can best support you.
Applications will be received until October 29, 2025.
