You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!
About this Opportunity:
We are seeking a hands-on Installation & Repair Supervisor to lead our Locating team, specializing in precise identification and mapping of underground fibre optic and telecom infrastructure. In this pivotal role, you will oversee daily operations, inspire and develop your team, uphold quality assurance standards, and champion safety compliance. As the Installation & Repair Supervisor, you will take full ownership of people management, safety protocols, compliance, and performance within the locating function. You will have the authority to set standards, strategize workload distribution, manage vendor partnerships, maximize the use of technology and drive seamless collaboration across departments to ensure the continued success and reliability of our network.
If you’re a proactive leader passionate about building a safer, efficient telecom network, apply today and contribute to delivering awesome service to our communities!
Position Details:
Burgessville, Ontario
Leadership On-Site role – required to be on site or in office majority of the time
Permanent, Full Time
Hours of work:
Monday to Friday, 8:00am-4:30pm
Ability to work evenings and weekends as required to participate in leadership, business development and supervisory activities
Responsibilities:
Supervise and participate in the day-to-day functioning/activities of the Locating team while helping to build a progressive brand in our independent telephone, FTTH, and CLEC communities
Be a natural leader and empower others to succeed in their job while creating an environment where people feel valued, can grow, and function well as a team
Travel to locations to conduct Quality Assurance evaluations ensuring safety and process compliance. Ensure the maintenance of accurate records and reports of completed locates, including detailed sketches, photos, and GIS-based mapping systems
Serve as the primary point of contact with external vendors and contractors including Ontario One Call, ensuring effective and clear communication to support operational goals
Maximize the use of technology by working with external vendors to ensure software is functioning as intended and recommendations for improvement are requested and implemented where possible
Develop and implement strategic plans that align with Company objectives and drive team performance
Deliver training and provide ongoing support to the team on effective use of locating software including Utilocate and Pointman
Identify opportunities to integrate AI tools into daily workflows to enhance productivity and streamline processes
Complete damage investigations and report findings as required
Assist customers, stakeholders, contractors, and team members in resolving any issues
as identified
Liaising with other Supervisors internally to support day to day inquiries and work management
Be confident, a self-starter, and proactive – skilled in taking initiative, assessing requirements, coming up with plans and taking the lead in making plans a reality
Comply with Health & Safety regulations and abide by Execulink’s Vision, Mission, and Value statements
Develop agenda and facilitate regular team meetings, which will ensure that all departmental and organizational information is disseminated in a positive and focused manner
Create an internal training program, which will ensure consistency in team members’ skills and implementation procedures
Oversee timesheet submission and authorize vacation and leave requests, via Dayforce
Operate Company-provided vehicles safely and in compliance with all local, provincial, and federal traffic laws, adhering to company driving policies and defensive driving techniques
Assist the Installation & Repair Manager in preparing an annual departmental operating and capex budget by identifying tactical and strategic financial needs
HR Responsibilities:
Hire, train, retain team members
Coach individual team members to achieve Target KPI metrics and an awesome customer experience
Work closely with the Installation & Repair Manager to set and achieve appropriate KPI metrics
Conduct individual 1:1 coaching sessions aligned with established plans
Demonstrate effective leadership by empowering performance, developing and participating in building a team atmosphere through positive interactions
Develop and deliver regular Team Meetings
Write and deliver Quarterly Performance Reviews (QPR’s) and Employee Performance Improvement Plans (EPIP’s)
Approve payroll timesheets, vacation and time-off requests
Qualifications:
Minimum of three years’ experience as a supervisor in the locating industry
Experience with copper and fibre infrastructure is preferred
Experience with Utilocate and Pointman is an asset
Excellent leadership skills with proven coaching and mentoring capabilities
Excellent organizational, prioritization and communication skills, both verbal and written
Excellent computer skills using Microsoft Office Suite as well as mapping software
Demonstrated experience in project management
Required Skills & Abilities:
A proven ability to work under pressure, deal with multiple deadlines and effectively handle stressful situations
Must have strong interpersonal skills and the ability to interact positively with a broad spectrum of our community
Must have a strong work ethic with the ability to work independently and be self-motivated
Skilled in performing locates and investigation including the use of tools required to perform the locating function for the training of team members
Must be able to handle the physical aspects of the job which may include climbing, lifting and carrying as well as various weather conditions
Must be mechanically inclined and proficient with a variety of hand tools
Must have good eyesight and not be colour blind
Must have a valid G license with a clean driving record
What We Offer:
Internal growth and learning opportunities
Challenging and rewarding place to work
Comprehensive health and benefits
Competitive starting rates
Employee discount plan on Execulink Services
RRSP matching program
Tuition reimbursement
Interested in joining our Execulink Team? Learn more about us below!
About Us
At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work, and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us! When you join Execulink, you’re joining a team that’s focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Vision, Mission and Values and are searching for individuals who are excited to contribute and do the same!
Visit our company website at Careers | Execulink® Telecom
We thank you for your application! Only those selected for an interview will be contacted.
Execulink Telecom is an equal opportunity employer that recognizes that a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier-free recruitment and selection processes.
We understand that some applicants may require accommodation during the hiring process. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. You matter to us!
