Job Category: Administrative/Clerical Hospital Location: Newmarket ON Job Type: Permanent, Part time Number of Positions: 1 Union: SEIU CLERICAL Minimum - Maximum Hourly Rate: $29.05 - $31.81 Why Join Our Team? A best-in-class workplace environment that prioritizes a culture of belonging and wellness. Progressive health and dental benefit plans. HOOPP pension plan with employer and employee premium sharing. Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships. If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve! About the role: A key member of the Integrated CARE Centre, the operator is accountable for optimizing the coordination of flow support operations. The operator is responsible for effectively triaging demand service requests in alignment with the flow priority matrix, synchronizing bed turnover requests with patient transfer events, and proactively monitoring all movements to prevent unnecessary delays. This role provides situational awareness and real-time decision-making support to help maintain reliable and effective patient flow. What you bring: • Minimum of 1 year of current related experience in a call centre environment • Previous experience in a hospital setting is an asset • Previous experience with a console and paging system is an asset • Demonstrates interpersonal and communication skills • Knowledge of Environmental Services, Transport, and Linen departments is an asset • Demonstrates professional and courteous telephone mannerisms • Demonstrates knowledge and understanding of hospital information systems • Regular attendance is a requirement of the position as is the ability to do shift work, weekends and overnights to accommodate specific components of the job • Demonstrates knowledge of confidentiality and FIPPA laws that apply to hospitals • Demonstrates excellence in communication, both written and verbal • Demonstrates problem assessment skills • Demonstrates commitment to customer service and teamwork • Demonstrates individual leadership skills • Commitment to providing exceptional experience for patients and families, as well as other members of the healthcare team, within the challenging and exciting healthcare environment • Demonstrates commitment to, and understanding of, the principles of diversity, equity, and inclusion • Minimum Grade 12 education • Graduate from a Community College course in 911 and Emergency Services Communications preferred What you'll be doing: The Integrated CARE Centre Operator is responsible for the effective coordination and dispatching of Transport Services, Flow Teams, and Environmental Services staff in alignment with current standards of practice. Operating in a high-volume call intake environment, the operator will ensure timely and efficient assignment of on-demand services, demonstrating strong prioritization skills and dispatch accuracy. Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive. Regular and reliable attendance is an expected requirement of this position. We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably. Health & Safety Workplace Responsibilities It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy. Commitment to Diversity and Inclusion Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process. Anti-Oppression/Anti-Racism at Southlake Health Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas. Accommodation & Diversity in the Workplace At Southlake Health, we are committed to promoting employment equity, diversity, and inclusion in the workplace. Fostering equity, diversity, and inclusion in recruitment practices is a key aspect of our search process. The current posting is seeking candidates who identify with the following equity-seeking groups: women, racialized persons/persons of colour, Indigenous Peoples, persons with disabilities, and members of the 2SLGBTQ+ community. If you are of the aforementioned identities and feel comfortable making it known, you may choose to self-identify as a member of a designated group. Any information directly related to you is kept confidential and used safely to inform our recruitment process towards being an equal opportunity employer. Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health! Join the Southlake Health Community! For over 100 years, Southlake Health has been dedicated to building healthy communities through innovative care. While many things have changed over the years, our unwavering pride in our people, place, and performance has stood the test of time. With a passionate family of 6,000 medical professionals, staff, volunteers, and students, we work together every day to deliver exceptional care close to home. We are here for everyone who walks through our doors, no matter where they are in their life journey. Our commitment extends beyond our walls, reaching every community we serve. Driven by our heartfelt dedication, we believe that everyone deserves the best care and the best experience. As we look to the future, our vision remains clear: to grow alongside our communities. This vision is anchored in our commitment to put people first—pushing boundaries and embracing the latest medical advancements while ensuring we meet individuals where they are in life. Every innovation, treatment technique, and interaction is centered on our desire to provide the leading-edge care that patients expect and deserve.
