Job Description What is the opportunity? The primary purpose for this position is to support activities and processing in the Reregistration department for Canadian and foreign DRS transactions and physical securities, to ensure service quality and facilitate problem resolution effectively and efficiently. Work efforts are focused against services levels and processing/workflow efficiency in support of Canadian Wealth Management (CWM) and Capital Markets (CM) business lines. Incumbent will address escalated questions independently seeking assistance from Team Lead, Supervisor or Manager as appropriate following established department procedure. Position contains increased elements of risk which are managed through operational reviews, system checks and adherence to procedures. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles. What will you do? Provide accurate analysis and processing for exception-based, complex, and/or highly specialized processes withing specific Operation’s Department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for specific role. Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customer, or industry participants. Address escalated questions independently, seeking assistance from Team Leader, Supervisor or Manager as appropriate following established department procedures. Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required. Provide accurate analysis and processing support for manual, exception-based complex, and /or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data and technology support department processes. Train and act as a resource for other Operation’s team members. Perform other duties and responsibilities as assigned What do you need to succeed? Must-have Strong analytical skills: ability to proactively identify issues and suggest solutions Organized and detail oriented Strong communication skills—verbal, written Strong interpersonal skills Strong PC skills including proficiency with Excel, Word, PowerPoint Able to operate effectively in a fast paced, high-risk environment Strong client service focus Canadian Securities Course Nice to Have CWMO system applications such ServiceLink, BTS, JEFE, Certificate Tracker, OnDemand, ClientSource Physical/DRS security knowledge CDS/DTC system experience Foreign settlements knowledge French language knowledge What’s in it for you We thrive on to challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commission, and stock where applicable Leaders who support your development though coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business Job Skills Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-23 Application Deadline: 2025-11-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
