Description
Position Overview
At TELUS, we're committed to leveraging our world-leading technology to produce truly outstanding human outcomes. As one of Canada's leading technology companies, we're boldly innovating to deliver exceptional experiences to millions of customers across wireless, business and residential solutions. Our success is built on our people-first culture, commitment to diversity and inclusion, and dedication to giving back to our communities.
The Opportunity
We are seeking a dynamic and highly strategic leader to serve as Director of Strategic Operations for our Executive Vice President. This hybrid role blends responsibilities of a Chief of Staff, PMO Director, and Strategy Office Leader, acting as a force multiplier to the EVP and a critical driver of cross-functional alignment, strategic planning, and execution excellence.. The successful candidate will be responsible for orchestrating comprehensive strategic planning processes, managing P&L oversight, and fostering collaboration across key enabling functions. The successful candidate will operate as a peer within our senior leadership team, leading cross-functional initiatives that shape our company's future.
This role is perfect for a strategic leader who thrives in a fast-paced, customer-centric environment and has a passion for driving transformational change in the telecommunications industry.
Key Responsibilities
Strategic Planning & Execution
Drive the EVP’s strategic planning processes (annual and multi-year)
Conduct competitive analysis, market scans, and internal assessments
Translate strategy into clear goals, OKRs, and execution plans
Track and report progress on strategic initiatives across the organization
Chief of Staff Responsibilities
Serve as advisor and thought partner to the EVP
Prepare executive briefs, board materials, and internal comms
Manage EVP priorities, decision flows, and stakeholder engagements
Represent the EVP in select meetings and cross-functional forums
Program & Portfolio Management
Oversee the delivery of strategic and cross-functional programs
Establish project governance frameworks, tools, and reporting cadence
Track milestones, manage risks, and ensure accountability across teams
Coordinate resources and budget oversight for key initiatives
Cross-Functional Leadership
Lead through influence across Operations, Finance, Product, HR, and other teams
Facilitate executive forums and leadership offsites
Champion change management and organizational alignment efforts
Qualifications
Required Knowledge and Experience
10+ years in strategic operations, management consulting, PMO, or executive support roles
Proven experience working directly with C-suite or EVP-level leadership
Strong strategic acumen, with ability to see the big picture and dive into details
Exceptional communication and stakeholder management skills
Deep expertise in project/program management frameworks (Agile, Waterfall, OKRs)
Analytical mindset with comfort in data, financial modeling, and KPIs
High integrity, emotional intelligence, and executive presence
Preferred Qualifications
MBA or Master’s degree in Business, Strategy, or related field
PMP, Lean, or Agile certifications
Experience in telecommunications
Leadership Competencies
Leadership Excellence: executive presence, influence without authority, change leadership and transformation management,, high degree of integrity
Strategic Thinking: Exceptional ability to balance short-term operational requirements with long-term strategic initiatives, demonstrating systems thinking and scenario planning capabilities
Collaborative Partnership: peer-level relationship building and management, cross-functional team leadership, consensus building and conflict resolution, enterprise thinking beyond functional boundaries
Communication & Influence: exceptional written and verbal communication skills, presentation and facilitation capabilities, stakeholder management across all levels, crisis communication and management
Change Management: Proven experience leading organizational transformation initiatives, and strategic pivots in complex, matrixed environments
Stakeholder Management: Advanced skills in building trust, managing competing priorities, and aligning diverse stakeholder groups toward common strategic objectives
Decision Making: Strong analytical and critical thinking skills
Business and Financial Acumen: Deep understanding of P&L management, capital allocation, and value creation strategies in consumer businesses
Innovation Leadership: Demonstrated ability to drive innovation, challenge conventional thinking, and lead strategic transformation initiatives
What We Offer
Competitive compensation package
Comprehensive benefits package including health, dental, vision, wellness programs, and executive health assessments
Flexible work arrangements with hybrid remote/office model and commitment to work-life integration
Professional development opportunities including leadership programs
Collaborative, inclusive culture that values diversity, innovation, and community contribution
Access to cutting-edge technology, data analytics platforms, and strategic planning tools
