Hope Mission Statement
The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.
Position Purpose and Summary
Hope the Mission’s Interim Housing Programs provide a safe, low-barrier, and supportive 24-hour residence for individuals and families experiencing homelessness. Participants receive shelter, meals, case management, and housing navigation services to support them in obtaining and maintaining permanent housing.
Working under the supervision of the Director of Interim Housing, the Residential Program Manager oversees and leads all programmatic and operational functions for their assigned interim housing site. The Program Manager fulfills the mission of Hope the Mission by ensuring high-quality service delivery, compliance with contractual standards, and effective collaboration with internal and external partners including The Village Family Services (TVFS) and LA Family Housing (LAFH). The Residential Program Manager provides leadership and supervision to a multidisciplinary team, ensuring that all program operations reflect trauma-informed care, harm reduction, and Housing First principles.
Responsibilities
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This position is for Casa de Vida & The Landing locations
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Provide overall direction and oversight of all programmatic components, including accurate data collection, quality assurance, and contract compliance in alignment with LAHSA’s Scope of Required Services.
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Monitor program goals, objectives, and performance targets, making timely adjustments to improve participant outcomes.
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Ensure contract compliance and adherence to LAHSA and DPH requirements by regularly reviewing logs, files, reports, and data.
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Conduct regular file audits to ensure accuracy, documentation integrity, and timely data entry into HMIS.
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Assist in resolving participant concerns and conflicts using trauma-informed de-escalation and mediation techniques.
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Ensure implementation of Housing First, harm reduction, and trauma-informed care models throughout program operations.
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Oversee the development, enhancement, and modification of program services based on participant needs and outcome data.
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Manage coordination with TVFS and LAFH to ensure streamlined services, case conferencing, and housing navigation for participants.
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Oversee and support emergency service referrals (e.g., domestic violence, human trafficking, sexual assault), ensuring warm hand-offs and participant safety.
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Supervise all program staff, including Resident Advocates and support staff, ensuring clear role expectations and consistent accountability.
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Serve as the agency representative at professional and community meetings, coalitions, and working groups as directed.
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Participate in fundraising and community engagement efforts to support program operations.
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Provide training, coaching, and ongoing supervision to all program staff.
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Maintain accurate and complete participant files, daily activity logs, and reports in systems such as HMIS-Clarity, GIRP..
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Establish and maintain positive relationships with community partners, law enforcement, local councils, and service providers.
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Lead staff meetings, case conferences, and training to support team performance and communication.
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Support emergency preparedness efforts, including monthly safety and fire drills.
Required Skills & Core Competencies
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Strong leadership and team management skills with the ability to coach and develop staff.
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Knowledge of trauma-informed care, harm reduction, and Housing First principles.
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Excellent written and verbal communication and interpersonal skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Proficiency in HMIS, Microsoft Office, and Google Workspace applications.
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Strong problem-solving, organizational, and time-management skills.
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Cultural humility and the ability to work effectively with diverse populations.
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Calm and professional approach to crisis situations.
Qualifications
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Education: Bachelor’s Degree in Social Work, Psychology, Human Services, or a related field preferred.
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Experience: Minimum of three (3) years of experience in homeless services, social services, or a related field, with at least one (1) year in a supervisory or program management capacity.
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Certifications: CPR/First Aid Certification preferred (or obtained within 30 days of hire).
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Other Requirements: TB test, background clearance, and valid driver’s license with insurance coverage.
Mandatory Requirements:
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Reliable transportation and a valid California Driver’s License.
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Ability to qualify for Hope the Mission’s commercial vehicle insurance coverage.
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Flexibility to work evenings, weekends, holidays, or on-call as required by program needs.
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Consistent attendance and participation in all mandatory meetings and trainings.
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Must maintain confidentiality and professionalism at all times.
