Synopsis of the role The Bilingual Technical Support is responsible for the escalated support of all clients that are accessing via the Internet to access various Equifax products and services. Support includes troubleshooting, explanation of various access methods, fulfillment and activation. In this role, you will be interacting directly with these customers to both help them make better use of our service as well as gathering feedback and recommendations for our product team to further enhance our offering. What you’ll do Support our customers, our interaction with customers is primarily through email, chat and phone calls. You will be talking directly with customers. Champion the needs of our customers our product and service offering is heavily driven by customer requests and suggestions. In this role, you will be in a position to distill customer feedback and push for additions and improvements that will better serve our entire customer base. Be exposed to a wide range of technology with our monitoring system. Manages all related documentation, including client agreements, process mapping documentation, including updates/distribution/archiving. Assists with dept internet audits as required. Keeps up-to-date on product knowledge. Assists with training of new employees and coaching/training of existing reps on new products and services. Work closely with the rest of the team You will get a chance to work alongside Technology, marketing, sales and operations, sharing your experiences and learning from theirs. This is a great opportunity for individuals who love technology and are looking to branch out and take on more responsibilities in a growing business unit within a larger company. Highly motivated to succeed, team player, fast learner with strong problem-solving skills, knowledge of B2B, financial services, and/or credit industry. What experience you need Ability to speak clearly & confidently about technology and internet concepts and interact with technical and business customers via email, phone and chat Familiarity and technical understanding of core Internet technology. Have general experience with basic Windows operation and administration. Strong organizational skills and the ability to properly prioritize operations, customer impacting issues and project tasks. Bachelor's degree or college diploma in Computer Science or an equivalent combination of training and experience is desirable. What could set you apart : Experience with G Suite products Familiarity with ticketing platforms like ServiceNow Proficiency in Jira Primary Location: CAN-Toronto-5700 Yonge CAN-Montreal Function: Function - Fulfillment / Operations Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).
