Who We Are:
At KEV, we help school districts eliminate the school finance blind spot. Our
platform gives district finance teams real-time visibility and traceability into
every dollar collected at the school level; whether it’s cash, check, or
digital. From field trips to fundraisers, we help them manage every dollar with
confidence. More than 26,000 schools across North America trust KEV to manage
over $4 billion annually. By unifying payments, accounting, and reporting, KEV
simplifies life for bookkeepers, builds trust with parents, and gives finance
leaders the oversight their current systems cannot. It’s how we help schools
stay compliant, reduce risk, and focus on what matters most, student success.
Backed by Five Arrows, the PE arm of Rothschild & Co., KEV is investing more
than ever to support K–12 in a world of tighter budgets, rising scrutiny, and
fast-changing tech. We’re headquartered in Toronto, with offices across North
America.
If you’re excited by the idea of building tech that protects schools, empowers
finance teams, and improves education through better systems, KEV is the place
for you.
ABOUT THE ROLE
The Customer Support team is integral to KEV’s success, driving customer
satisfaction through collaboration and expertise. We partner across the
organization to deliver exceptional service and foster a culture of
accountability and creativity.
We are looking for a Customer Support Specialist to join our growing team. In
this role, you will be responsible for serving as the primary point of contact
for customers needing help with SchoolCash solutions. You will work closely with
the Support, Product, Payments, and Implementation teams and contribute to quick
and effective resolution of customer issues. The ideal candidate is
detail-oriented and has experience in customer support, school business
operations, or accounting-related roles.
This role is offered as a 12-month contract position, with the possibility of
extension based on business needs and performance.
HOW YOU’LL CONTRIBUTE
- Serve as the primary point of contact for customers needing help with
SchoolCash solutions — ensuring customer satisfaction and efficient issue
resolution.
- Investigate, troubleshoot, and resolve customer issues related to payment
processing, reporting, accounting workflows, and configuration — driving
operational efficiency.
- Talk clients through a series of actions, either via phone, email, or chat,
to identify root causes and deliver solutions — enhancing customer
experience.
- Diagnose and resolve both functional and technical issues, escalating complex
cases as needed — ensuring timely and effective problem resolution.
- Document findings and solutions clearly in tickets, knowledge base articles,
or internal notes — contributing to knowledge sharing and process
improvement.
- Collaborate with internal teams (Support, Product, Payments, Implementation)
to ensure quick and effective resolution of customer issues — fostering
cross-functional alignment.
- Guide customers in the correct use of SchoolCash features to improve
efficiency and accuracy in their daily work — enhancing user adoption and
satisfaction.
- Participate in process and knowledge improvements by suggesting updates based
on recurring customer feedback — driving continuous improvement.
- Maintain ownership of issues until resolution, ensuring follow-up and
customer satisfaction — building strong customer relationships.
WHO YOU ARE
- 2–4 years of experience in customer support, school business operations, or
accounting-related roles.
- An understanding of accounting principles such as reconciliation, deposits,
journal entries, and reporting.
- Experience working in or supporting K-12 school or district environments is
strongly preferred.
- Proven ability to diagnose issues, think analytically, and apply logical
problem-solving.
- Strong communication skills; able to explain accounting and system concepts
clearly to users at all levels.
- Empathy and patience when assisting customers under time-sensitive
conditions.
- Ability to prioritize and manage multiple cases at once while maintaining
attention to detail.
- Familiarity with SaaS applications, financial software, or payment platforms
is an asset.
- Bachelor’s degree or diploma in accounting, business administration, or
related field, or equivalent work experience.
- Conversational level Spanish (verbal and written) is nice to have.
Why You’ll Love Working at KEV
- Make a real difference every day – At KEV, your work supports children,
parents, and schools across North America. We don’t just build software, we
create solutions that simplify lives and strengthen communities. Our mission
is rooted in impact, and every team member plays a vital role in shaping the
future of K-12 education.
- The KEV Way – At KEV, you’ll never feel stuck in the status quo. You’ll be
part of a team that’s constantly questioning, improving, and
innovating—always with one guiding focus: How does this help our schools and
the students they serve? It’s a culture that challenges you to do your best
work while reminding you why it matters.
- Grow with us – We’re scaling fast, and so are our people. At KEV, you’ll have
real opportunities to learn, develop, and shape your career. Whether
advancing in your role or exploring a new path, you’ll be supported every
step of the way.
- Work alongside excellence – You’ll be part of a team with integrity who treat
their colleagues with respect. who are accomplished but humble, collaborative
but accountable. It’s a place where you can do your best work while feeling
supported and inspired by the people around you.
- Celebrate Community and Culture – At KEV, we connect, recognize, and
celebrate our people. Join Club KEV for team-building fun, hear directly from
customers in our Voice of Customer Series, stay aligned with Monthly
Townhalls, and be inspired by the KEVite Awards, where top contributors are
recognized by their peers.
Visit our website for more information and details about working at KEV.
[https://kevgroup.com/careers/]
