Description:
Cluster Applications Branch (CAB) provides leadership in the planning, development, delivery and support of application solutions through services such as consulting and collaboration with clients and their business planning. The branch provides expertise to ensure the IT solutions align with program goals and commitments. CAB provides these services for the Ministry of Finance and some areas of Treasury Board Secretariat.
Within CAB, the Imaging, Processes & Analytics unit has several mandates, including delivering a high-volume, complex, integrated payment processing, document imaging and data capture IT service; delivering products, solutions and services in the development, maintenance and support of a portfolio of applications and related systems which provide business intelligence and data analytics; providing strategic direction in the development of new analytic services and program maturity.
The core mandate of this unit is to support imageON application and its operations, as well as its infrastructure support for processing Ontario Government revenues. ImageOn processes $120B revenue annually - through incoming payments and documents for 126 programs across 17 ministries.
Responsibilities:
Provide technical advice to clients and leverage OPS I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency.
Verify System monitoring and operability – system health, fax server availability, inbound/outbound file transfer, FileNet communication.
Collaborate with vendors, clients and partners.
Write scripts
Create, manage, follow up on support tickets.
Investigate production issues, escalate to proper parties when necessary
Verify systems and applications are running as expected
Confirm file transfer scripts are enabled/disabled when required
Confirm inbound files are loaded successfully into the application
Verify production and test backup jobs are completed successfully
Verify mainframe files are transferred
Verify FileNet image transfer
Verify ImageON File extracts and transmissions are completed
Verify MFT transfer service is completed
Verify MoveIT transfer service is completed
Verify Connect Direct (NFS) transfer service is completed
Confirm imageON EOD processes are completed successfully
Manage building access
Manage application/system user access
Verify hardware, lighting, HVAC are in good working condition
Coordinate/validate monthly generator testing and impact to ImageON
Monitor ImageON server/workstation/tape/SAN/printer infrastructure
Coordinate/verify vendor support or release implementation
Provide validation and Tier 2 support on monthly patching activities
Provide Tier 2 support for anti-virus updates
Perform server start-up/shutdown
Provide analytical and problem-solving skills to assess and identify clients' business needs and technical needs, propose alternatives/solutions.
Desirable Skills:
Knowledge of Image capture and digital documentation technology
Ability to handle and manage conflict situations maintaining professionalism
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with development/maintenance of documentation as per OPS Methodology
Be able to prepare technical documents, functional and non-functional requirements documents, systems specifications requirements
Be able to guide the feasibility studies and cost effective analyses of proposed client I&IT initiatives, ensures all studies and analyses are documented
Requirements
Experience and Skill Set Requirements:
Must Haves:
ImageOn experience
Excellent analytical, problem-solving and decision-making skills.
Ability to create test plans, test strategy, test cases, execute, monitor and track testing status for ImageOn
Skill Set Requirements:
Problem solving and communication Skills:
Excellent analytical, problem-solving and decision-making skills.
Provide consultation to management/client/team/vendor as required.
Proper escalation when necessary
Ability to plan and coordinate onsite testing with all partners required
Ability to create test plans, test strategy, test cases, execute, monitor and track testing status
Ability to follow issues, tickets, test cycles start to finish to ensure completion to meet SLA’s or key sequential actions to be completed by owners and communicate transition to the next owner to kick off their key action/task
Ability to coordinate, prioritize and follow through with multiple initiatives at one time
Be able to assess and identify clients' business needs and technical needs and propose solutions
Experience in recommending and directing the measurement and improvement of tools, techniques, standards and performance criteria to control the quality of application development initiatives
Be able to provide coaching and direction to junior analysts
Excellence on liaison and communication with business partners, vendors, and IT teams
Proven track record on building strong working relationships.
Excellent in writing technical documentation and reports
Ability to create documents that require client approval and signoff
Excellent written communication skills to prepare project reports, presentations on analysis and recommendations, system documentation and manuals
