We are hiring for a highly ambitious and hungry Account Manager to join our rapidly growing hospitality reservation platform business Now Book It in Canada!
Now Book It – World's most potent hospitality reservation platform. Manage reservations, create seamless guest experiences that drive repeat visits and boost revenue with a simple-to-use platform – designed for the hospitality industry.
Now Book It is the market-leading online reservation, event and gift card system for the Hospitality industry, designed to give business owners greater control over their venues, bookings and online presence. We're a rapidly growing international company that believes in serving our client's best interests with a product that truly makes a difference in the world of hospitality. We show the same dedication to looking after our team and creating a fun, enjoyable, and motivating place to be!
About the Role
As a Now Book It Account Manager, you will be part of our most experienced customer success team—working closely with our valued hospitality partners to ensure they are getting the most out of the platform. You will leverage your deep understanding of the hospitality industry to provide proactive support, troubleshoot complex issues, and deliver expert guidance on how to maximize the system’s capabilities.
This is a customer-facing role that requires confidence, effective communication skills, and a genuine passion for helping venues succeed. You will function as the main point of contact for our merchants, representing their interests within the business and ensuring their feedback helps shape our continuous improvement.
Key Responsibilities
Serve as the primary point of contact for assigned venues, ensuring an exceptional customer experience.
Build strong, long-term relationships with hospitality clients, acting as a trusted advisor and product expert.
Conduct venue audits and deep dives to assess how venues are using Now Book It, identify areas for optimization, and implement best practices.
Manage re-contracting of merchants to new fixed-term agreements, ensuring ongoing engagement and satisfaction.
Deliver training sessions to venues on new features, functionality, and system updates.
Troubleshoot complex issues and collaborate with technical and product teams to ensure timely resolutions.
Gather and relay customer feedback to internal teams to influence product development and improvement.
Stay up to date with platform developments and industry trends to proactively guide clients.
Assist with onboarding and mentoring of new customer success team members when needed.
About You
You are a hospitality professional at heart, with experience that gives you unique insight into the challenges and operations of venues. You thrive in customer-facing roles, enjoy problem-solving, and love building relationships that drive mutual success.
Qualifications & Experience:
Proven experience in hospitality management (Venue Manager or above), or extensive Now Book It experience.
Strong understanding of the hospitality industry and venue operations.
Excellent communication and people skills, with confidence in engaging with clients at all levels.
Strong critical thinking skills with the ability to troubleshoot and provide tailored recommendations.
Organised, proactive, and comfortable managing multiple client relationships simultaneously.
Tech-savvy with a passion for learning new tools and teaching others.
Experience with CRM or customer success tools (preferred).
