We here at the Securitas Canadian Security Operation Centre (CSOC) are looking for a few good candidates looking to bring their experience to our Operations Centre and learn and expand their knowledge base. The job will include Alarm Monitoring of customer sites and Personal Panic Device/App. Along with taking calls from our Security personnel and documenting and escalating any issues.
Job Description
Communicate and liaise with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues.
Inbound/Outbound calls to handle inquiries, provide resolutions via escalations to Branch.
Confirming the health & Safety of Security guards in the field via various alerts.
Prompt and accurate data entry for applications such as IMMIX, Outlook and WFM while handling Remote Guarding alarms and security guard scheduling transactions.
Acquiring a strong understanding of the Department’s National process to educate Guards, Managers and efficiently actions various requests.
Monitoring CCTV system in IMMIX for unwanted activity and filling out reports for any suspicious activity in a timely fashion.
Completing daily briefing, as well as, writing and being able to understand incident reports.
Job Requirements
With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent sitting, and computer use, which may be required for long periods of time,
Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
Individuals with call centre and/or Security experience is preferred along with customer service skills.
A decent aptitude with computers is an asset.
We are a 24/7/365 operation and our shifts reflect that.
We are looking for Bilingual (English/French) Speaker
