Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.
Job Title: Settlement Program Assistant – Temporary Resident Settlement Services
Location: St. John’s, NL
Position Type: 1 part-time position until February 06, 2025, with possibility of extension pending budget availability and satisfactory performance
Closing date: October 31, 2025, or until filled
Reporting to the Manager of Temporary Resident Settlement Services, the Settlement Program Assistant – Temporary Resident Settlement Services will provide administrative and logistical support to ensure smooth program delivery, including scheduling appointments, completing client intake registrations, collecting and managing data, maintaining inventories, and organizing efficient filing systems. The incumbent will support the implementation of operational procedures while ensuring adherence to best practices in office administration, confidentiality, and privacy. This role also assists with triaging walk-in clients, coordinating with internal teams, and developing tracking systems to optimize service use,
resource management, and client outcomes.
Roles and Responsibilities:
Support the Manager of Temporary Resident Settlement Services with the implementation of program and operational policies and procedures
Maintain and oversee procedures for effective filing and records management
Ensure adherence to best practices and standards in office administration, confidentiality, and privacy
Triage walk-in clients to confirm eligibility and facilitate
timely service delivery
Support data collection activities and complete Client Intake Registrations with accuracy and attention to detail
Schedule client appointments and coordinate with Settlement Officers, and other ANC divisions to connect clients to appropriate settlement services
Develop and monitor tracking systems to optimize the use of support services, aiding in financial and resource management
Manage office and program inventories efficiently
Provide logistical and administrative support to management to enhance program delivery
Perform other duties as required
Qualifications and Experience:
Bachelor’s degree in Business Administration, Social Sciences, or a related field
Minimum of 1 year of experience in administrative roles, preferably in a non-profit or community service setting
Strong organizational and time-management skills
Excellent written and verbal communication abilities
Excellent interpersonal skills, with the ability to work effectively in a diverse, client-centered environment
Knowledge of newcomer settlement and integration processes, and understanding of Temporary Residents’ needs, is an asset
Proficiency in Microsoft Office Suite and database management
Bilingual or multilingual skills are highly desirable
Conditions of Employment:
Legal authorization to work in Canada
Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm)
Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary
How to Apply
Please upload a cover letter and resume as one PDF or MS Word document to https://associationfornewcanadians.bamboohr.com/careers/242
Association for New Canadians is committed to the advancement of Equity, Diversity and Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all candidates to discuss their specific skill sets and experience. We will work with qualified applicants to provide reasonable accommodation upon request to facilitate this recruitment process.
Visit us on-line at: www.ancnl.ca.
