At Mitratech, we are a team of technocrats focused on building world-class
products that simplify operations in the Legal, Risk, Compliance, and HR
functions. We are a close-knit, globally dispersed team that thrives in an
ecosystem that supports individual excellence and takes pride in its diverse and
inclusive work culture centered around great people practices, learning
opportunities, and having fun! Our culture is the ideal blend of entrepreneurial
spirit and enterprise investment, enabling the chance to move at a rapid pace
with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the
complex needs. Today, we serve 20,000 client companies of all sizes globally,
representing 30% of the Fortune 500 and over 500,000 users in over 160
countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and
fresh perspectives. Join our global team and see what makes Mitratech a truly
exceptional place to work!
JOB DESCRIPTION:
The Salesforce Solution Architect acts as a bridge between business stakeholders
and technical teams, ensuring that Salesforce solutions align with
product/business goals and strategies. This role focuses on designing end-to-end
solutions, leveraging Salesforce capabilities, and optimizing business
processes. The Solution Architect provides thought leadership, drives best
practices, and ensures project success by delivering functional and scalable
Salesforce solutions.
Essential Duties & Responsibilities:
- Engage with product/business stakeholders to gather requirements, understand
workflow and processes, and identify challenges.
- Design Salesforce solutions that meet business needs while adhering to
Salesforce best practices and scalability considerations.
- Create detailed solution designs, including system architecture diagrams,
data flow models, and process workflows.
- Collaborate with technical architects, developers, and project managers to
ensure alignment between functional requirements and technical execution.
- Lead discovery workshops and document use cases, user stories, and acceptance
criteria.
- Provide guidance on Salesforce configurations, declarative development, and
customizations.
- Ensure solutions integrate seamlessly with third-party systems and enterprise
platforms.
- Conduct solution reviews and ensure quality assurance in the usability phase
of product development.
- Stay informed on Salesforce releases and new features, advising stakeholders
on their potential impact and value.
- Support change management and user training efforts for new Salesforce
capability implementations.
Requirements & Skills:
- 6+ years of experience in Salesforce solution design and implementation.
- Proven experience delivering scalable and effective Salesforce solutions
across various business domains.
- Experience with multiple Salesforce clouds (e.g., Sales, Service, Experience
and Tableau/CRM Analytics).
- Familiarity with Salesforce AI capabilities such as Einstein Discovery,
Salesforce Copilot, and Agent Force.
- Strong knowledge of Salesforce platform capabilities, declarative tools, and
customization options.
- Excellent communication and presentation skills, with the ability to
translate technical concepts into business terms.
- Expertise in business process mapping and optimization.
- Familiarity with data migration, security models, and integration patterns.
- Ability to lead cross-functional teams and manage client relationships
effectively.
Education:
- Bachelor's degree in Business, Information Technology, or a related field.
Certifications:
- Salesforce Certified Solution Architect (preferred).
- Salesforce Administrator OR Salesforce Advanced Administrator (required).
- Salesforce Certified Application Architect or System Architect (beneficial).
We are an equal-opportunity employer that values diversity at all levels. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, gender, national origin, age, sexual orientation, gender
identity, disability, or veteran status.
