First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. Dispatcher - CALEDON EAST, ON Overview: At First Student, Dispatchers are a key part of our commitment to safety and customer service. The Dispatcher ensures on-time performance of routes, manages communications, and supports drivers and monitors. Responsibilities: Oversee all bus routes and scheduling Counsel and coach drivers and monitors Handle heavy phone and radio traffic Receive and report scheduling and driver complaints to the Operations Supervisor or Contract Manager Act as the primary communication liaison with contracted customers May manage charter reservations, billing, or driver payroll Provide solutions to drop-off and pick-up issues Perform back-up driver duties or clerical tasks as needed Complete special project assignments Assist in supervising day-to-day operations Requirements: 3–5 years of experience High school diploma or equivalent Basic knowledge of radio dispatch equipment Strong communication and customer service skills Ability to work under time constraints and meet deadlines Previous experience in terminal operations, dispatch, or as a driver Computer literacy Why Join Us? Competitive pay and benefits Supportive team environment Opportunities for growth and advancement Make a difference in your community Apply Now! MISSION Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential. FOCUS ON SAFETY Safety is at the heart of everything we do CARE FOR OUR STUDENTS Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure SURPASS CUSTOMER EXPECTATIONS Go the extra mile to deliver an extraordinary experience for our customers and communities FOSTER TEAMWORK Work together, act with integrity, respect each other, champion diversity and inclusion SET THE HIGHEST STANDARDS Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence
