The Technical Analyst, Information Management (IM), designs, modifies, develops, writes and implements automation and integration applications for electronic content management (ECM). The incumbent supports and/or installs software relating to information management applications, participates in test review and analysis, test witnessing and certification of software, and carries out research on a variety of business application system concepts, practices and procedures.
KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
Perform technical analysis and develop automation and integration applications in support of business requirements, strategies, and Information Management (IM)
Develop technical requirements and translate business needs and functional documents into technical solutions
Analyze business processes, code and develop enhancements to add functionality and convert existing programs using information management applications
Gather functional and technical requirements for enterprise content management applications and carry out research on solutions for software problems
Implement and customize SharePoint-based solutions for Collaboration portals, Enterprise Content Management, Workflows and Enterprise Search
Develop test cases in collaboration with business users to minimize production issues
Support the develop Power BI reports and dashboards by converting business requirements into actionable, data-driven visualizations
Investigate and resolve critical system issues and support Service Desk colleagues in responding to information management application-related queries
Create technical designs, specifications, change requests, training documentation and other material
Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
Ensure quality standards are met, in line with corporate expectations
Manage risk
Other
Support the administration of Laserfiche, including user access, repository structures and records management rules
Research emerging technologies, provide technical and functional feedback on design considerations in developing SharePoint Online and Microsoft 365 Online solutions
Provide direction and assistance to the Business Analyst and Head Office departments to ensure proper integration of systems software
Mentor and support teammates in responding to technical development questions and problems
Other duties as assigned
SKILLS
General and Specific Knowledge
• Best practices, methods, trends and legislation in information technology and information management
• Advanced knowledge and experience in SharePoint, PowerBi, PowerAutomate and PowerApps
• Knowledge and experience in developing applications using XML, .NET, SQL and/or C#
• Corporate business applications i.e. Document and Records Management
• Project and risk management principles
• Strong research and analytical skills
Formal Education and/or Certification(s) and Experience
Minimum: college diploma in computer science with eight years’ relevant experience, or the equivalent
Preferred: University degree in Computer Science with Project Management Body of Knowledge (PMBOK) and Information Technology Infrastructure Library (ITIL) knowledge/education/training, and Information Management best practices
Abilities
• Use computer programs to perform advanced tasks
• Use applicable computer software and operating systems
• Write technical solutions and guidance documents
• Demonstrate attention to detail
• Apply project management and risk management techniques
DEVELOPMENT AND LEADERSHIP
• Provide functional direction and advice to other employees
WORKING CONDITIONS
• Typical office environment with occasional travel
