Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Résumé du poste Le/la Chef(fe) principal(e), Gestion des commandes (O2C) agit comme l’ancrage opérationnel entre les fonctions commerciales locales et l’organisation O2C mondiale, en favorisant la performance opérationnelle et en développant de solides partenariats commerciaux locaux. En tant que principal point d’escalade pour les parties prenantes locales et le fournisseur O2C externalisé, ce rôle assure la continuité de l’approvisionnement, la conformité réglementaire et la satisfaction client. Évoluant dans un environnement complexe et matriciel, le/la Chef(fe) principal(e) supervise les relations locales avec la Finance, la Logistique, le Commerce et les Programmes d’aide aux patients au Canada grâce à la collaboration et à une connaissance approfondie du secteur. Le/la titulaire guide et soutient une équipe de quatre consultants, sans lignes hiérarchiques directes. Responsabilités détaillées du poste Agit comme principal point de liaison et d’escalade pour la Finance et les parties prenantes internes locales concernant les opérations O2C (commandes, recouvrements, litiges et problèmes d’expédition), garantissant une résolution rapide et une communication proactive à toutes les parties concernées. Participe à la surveillance des opérations du fournisseur externalisé, aidant à résoudre les problèmes affectant les commandes clients, les expéditions, la facturation et les recouvrements. Fournit une expertise sur le processus O2C, favorisant la collaboration interfonctionnelle pour résoudre les préoccupations opérationnelles ainsi que les problèmes d’inventaire et de distribution. S’assure que tous les problèmes sont enregistrés et que les CAPA sont suivis selon les indicateurs et métriques convenus. Établit et entretient de solides relations avec les clients, les ventes commerciales et la gestion logistique pour se tenir informé de l’évolution des affaires, des clients et des produits, assurant ainsi une bonne coordination de l’équipe pour répondre aux besoins changeants. Dirige la mise en œuvre opérationnelle O2C lors des lancements de nouveaux produits, des extensions de gamme et des cessions, facilitant la continuité du service aux clients et aux patients. Approuve les débits, crédits et radiations dans les limites d’autorisation (GOA). Dirige les révisions des limites de crédit en partenariat avec le Directeur Financier. Agit comme point d’escalade pour les créances douteuses et les problèmes de comptes clients; coordonne la résolution avec les parties prenantes internes (Commercial, Directeur Financier, Juridique). Coordonne et communique les activités de fin d’année et la planification des périodes critiques avec les parties prenantes, y compris le fournisseur externalisé. Gère les interactions O2C axées sur le marché avec les parties prenantes locales concernant la conformité aux exigences provinciales et fédérales, prépare des rapports pour répondre aux besoins de l’entreprise et assiste les équipes réglementaires et qualité lors des demandes des autorités sanitaires et organismes de réglementation, y compris les Bonnes Pratiques de Distribution (GDP). Participe aux audits et inspections. Soutient le département de tarification en fournissant les informations nécessaires à la création de descriptions de produits dans l’outil de gestion des prix BMS Canada et GS1. Participe au processus d’allocation en cas de faible inventaire en fournissant des données pour estimer les allocations et proposer des analyses préliminaires pour approbation. Assure une communication étroite avec les parties prenantes locales et guide les équipes externalisées dans la gestion des commandes et la communication avec les clients. Appuie le renouvellement des contrats et la gestion des contrats liés à O2C. Contribue lors des revues trimestrielles avec les équipes QA, Logistique et PAP/SAP. Participe aux audits et rapprochements de distribution directe avec les entités gouvernementales. Représente O2C lors de réunions locales clés, telles que les revues de SOP, les allocations d’inventaire et les lancements de produits. Sert de soutien à l’équipe O2C des opérations américaines. Expérience souhaitée Baccalauréat en administration, finance, logistique ou domaine connexe. Un diplôme supérieur (MBA, MS, CPA) est un atout. Minimum de 5 à 10 ans d’expérience en finance et/ou opérations O2C dans l’industrie pharmaceutique. Large connaissance du processus O2C incluant la gestion des commandes, la distribution, la chaîne d’approvisionnement, la logistique, le transport et la qualité. Capacité démontrée à gérer des ressources externalisées et à distance. Capacité à gérer plusieurs priorités dans un environnement à volume élevé et rythme soutenu, avec de solides compétences en résolution de problèmes et pensée critique. Excellentes compétences en communication et service client, ainsi qu’une capacité à résumer et présenter des enjeux complexes à un niveau exécutif et à travers diverses fonctions. Capacité à prioriser les livrables dans un environnement à volume élevé et rythme rapide, conformément aux objectifs du département. Solides compétences en gestion de projet, capacité à influencer les mises en œuvre à travers les frontières fonctionnelles et dans les interactions avec les clients internes et externes. Connaissance de SAP souhaitée. Maîtrise du français et de l’anglais requise. Valeur ajoutée au développement Acquisition d’une compréhension approfondie des processus O2C dans un environnement pharmaceutique. Développement de solides compétences en partenariat commercial. Compréhension de la gestion des opérations externalisées et à distance. Expérience directe avec une variété de clients et amélioration de la capacité à fournir un service axé sur le client au sein de l’organisation. Connaissance de la distribution, du transport, de la gestion des échantillons et des programmes de soutien aux patients. Expérience dans le travail avec les parties prenantes commerciales et les clients pour comprendre leur modèle d’affaires. English Version The Order to Cash (O2C) Manager serves as the operational anchor between local market business functions and the global O2C organization, driving operational performance and fostering strong local business partnerships. Acting as the primary escalation point for both local stakeholders and the outsourced O2C vendor, the role helps ensure supply continuity, regulatory compliance, and customer satisfaction. Operating within a complex, matrixed environment, the manager oversees local relationships with Finace, Logistics, Trade, and Patient Assistance Programs in Canada through collaboration and deep business knowledge. The incumbent guides and supports a team of four consultants, without direct reporting lines. Detailed Position Responsibilities Serves as the primary liaison and first escalation point for Finance and local internal stakeholders regarding order-to-cash (O2C) operations—including orders, collections, disputes, and shipment-related issues—ensuring timely resolution and proactive communication to all relevant parties.• health authorities and regulatory bodies, including Good Distribution Practices (GDP). Supports audits and inspections. Supports the Pricing Department by providing information required to create product descriptions in both the BMS Canada price management tool and GS1. Partners in the low stock allocation process by providing data to estimate allocations and proposing preliminary analyses for approval. Ensures strong connectivity and communication with local stakeholders during allocation periods and guides outsourced teams in managing orders and client communication. Supports business renewal and management of O2C-related contracts. Contributes insights during quarterly business reviews with QA, Logistics, and PAP/SAP teams. Supports audits and direct distribution reconciliations with government entities. Serves as the O2C representative in key local meetings, including (but not limited to) SOP reviews, inventory allocations, and product launches. Acts as a backup for the US O2C operations team Partners in monitoring outsourced vendor operations, assisting with the resolution of issues impacting customer orders, shipments, billing, and collections. Provides subject matter expertise in the O2C process, driving cross-functional collaboration to address operational concerns, inventory, and distribution issues. Ensures all issues are logged and CAPAs are tracked according to agreed monitoring KPIs and metrics. Builds and maintains strong relationships with customers, Trade Sales, and Logistics management to stay informed about emerging business, customer and product changes, ensuring effective team alignment to address evolving business needs. Leads O2C operational implementation for new product launches, line extensions and divestitures facilitating continuous service delivery to customers and patients. Approves debits, credits, and write-offs within authorized Grant of Authority (GOA) levels. Leads credit limit reviews in partnership with the Finance Director. Acts as the escalation point for bad debt items and customer account issues; coordinates resolution with internal stakeholders (Commercial, Finance Director, and Legal). Coordinates and communicates year-end activities and critical period planning with stakeholders, including outsourced vendor. Manages market-facing O2C interactions with local stakeholders regarding compliance with provincial and federal requirements, preparing reports to support business needs, and assisting regulatory and quality teams with inquiries from Desired Experience Bachelor’s degree in Business, Finance, Logistics or related field. An advanced degree, MBA, MS, CPA is a plus. Experience of a minimum 5 to 10 years of Finance and or Order to Cash operations in the pharmaceutical industry. Broad exposure to order-to-cash process including Order Management, Distribution, Supply Chain, Logistics, Transportation, Quality. Demonstrated ability to manage outsourced and remote resources. Ability to handle multiple priorities in a high volume, fast-paced environment using exceptional problem solving and critical thinking skills. Excellent communication and customer service skills, and ability to summarize and present complex issues at an executive level across diverse functional areas Exceptional problem solving and critical thinking skills and ability to prioritize deliverables in a high volume, fast paced environment in accordance with departmental objectives Strong project management skills, effectively managing and influencing implementations across functional boundaries, and in interactions with internal and external customers. Knowledge of SAP preferred. French and English requiered Develop broader understanding of order-to-cash processes in pharmaceutical setting Develop of strong business partnering skills Understanding of outsourced operations and remote management Gain experience dealing directly with variety of customers and enhance ability to deliver customer focused service within the organization Knowledge of distribution, transportation, samples management and Patient Support Program Experience in working with business stakeholders and customers to understand customer business model. If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. Data Privacy Link We’re creating innovative medicines for patients fighting serious diseases. We’re also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.
