Job Description What is the Opportunity? This role coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments. What will you do? Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run., Ensuring the documentation and tracking of all shift turnover issues. Contributing to job scheduling and report distribution, as well as data center standards development and enforcement. Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution. Weekly pager rotation and monitoring production jobs Microsoft Tech Stack: Windows Server / IIS / SQL Server / SSIS / SSRS, Monitoring Tools - PagerDuty, Dynatrace, Moogsoft, Splunk, OnDemand (Zeke job monitoring), Collaboration Tools - JIRA/Confluence Scheduling - Zeke/Stonebranch UAC Devops - Helios/UCD/Jenkins, Programming knowledge - .net C#., vb.net, JAVA, SSIS, powershell, SQL, XML (able to read/analyze general code for troubleshooting) What you need to succeed? Must have: Understanding of Change / Incident Management procedures Experience of Monitor application health after infrastructure/system updates Exposure to DevOps tools (Helios/UCD) for deployments Working knowledge on OMS updates, understand basic JCL and Zeke, Knowledgeable in NPID and Server Compliance Experienced in Disaster Recovery exercise and Archer findings Strong analytical and communication skills What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services #LI-POST Job Skills Computer Operations, DevOps, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Microsoft SQL Server Reporting Services, Monitoring Tools, PagerDuty, SQL Server Integration Services (SSIS), Standard Operating Procedure (SOP), System Applications, Systems Software, Technical Support Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-08-27 Application Deadline: 2025-11-21 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
