The Amazon Web Services Professional Services (ProServe) team is seeking an
experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery
Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of
ProServe Delivery Consultants while supporting AWS enterprise customers through
transformative projects. You'll leverage your IT and/or Management Consulting
background to serve as a strategic advisor to customers, partners, and internal
AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery
Consultants and or Engagement Managers working with customers and partners to
architect and implement innovative solutions. You’ll routinely engage with
Director, C-level executives, and governing boards, whilst being responsible for
opportunity capture and driving engagement delivery. You’ll work closely with
partner teams; drive business development initiatives through thought
leadership; provide portfolio guidance and oversight; and meet and exceed
customer satisfaction targets. As a DPM you are primarily focused directly or
through their teams, on understanding and defining business outcomes for
customers by building trust, identifying applicable AWS Professional Services
offerings, and creating proposals and SOW’s.
Your experience gained leading teams within the technology sector, will equip
you with the ability to optimize team performance through implementing tailored
people development plans, ensuring your teams are aligned to customer needs, and
have the skills and capacity to address customer outcomes. Possessing the
ability to translate technical concepts into business value for customers and
then talk in technical depth with teams, you will cultivate strong customer,
Amazon Global Sales (AGS), and ProServe team relationships which enables
exceptional business performance. DPMs success is primarily measured by
consistently delivering customer engagements by supporting sales through scoping
technical requirements for an engagement, delivering engagements on time, within
budget, and exceeding customer expectations. They will hold the Practice total
utilization goal and be responsible for optimizing team performance.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be
responsible for:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account
Executives, and Cloud Architects to deploy solutions and provide input on new
features
- Developing and overseeing the implementation of innovative, forward-looking IT
strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer
engagements
- Driving business development initiatives and exceed customer satisfaction
targets
About the team
The AWS Professional Services organization is a global team of experts that help
customers realize their desired business outcomes when using the AWS Cloud. We
work together with customer teams and the AWS Partner Network (APN) to execute
enterprise cloud computing initiatives. Our team provides assistance through a
collection of offerings which help customers achieve specific outcomes related
to enterprise cloud adoption. We also deliver focused guidance through our
global specialty practices, which cover a variety of solutions, technologies,
and industries.
Basic Qualifications: - Experience in IT and/or Management Consulting/Services
and people leadership role
- Experience managing IT transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or
equivalent experience
- Highly strategic and analytical, possessing experience in solving business,
product, and technical challenges and direct people management experience,
leading high-performing service line teams including business operations and
financial management.
- Hands-on experience leading the design, development and deployment of complex
data & analytics strategies and solutions at scale supporting Fortune 500
companies across multiple industries and geographies; Proven experience with
software development life cycle (SDLC) and agile/iterative methodologies.
Preferred Qualifications: - Advanced technology degree or AWS Professional level
certifications (e.g., Solutions Architect Professional, DevOps Engineer
Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability
to build and maintain C-level client relationships
- Experience building data or machine learning pipelines, incl. deep learning,
GenAI, LLM, etc. as well as hands on experience on AWS services like SageMaker
and Bedrock, and programming skills such as Python, R, SQL, Java, Julia, Scala,
Spark/Numpy/Pandas/scikit, JavaScript
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
