Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.
We bring this to life through three promises:
Our People Promise – To be a great place to work.
Our Customer Promise – To deliver world-class veterinary care, locally.
Our Sustainability Promise – To be a force for good.
Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.
The Bilingual Oracle Cloud Functional Analyst plays a key role in implementing, configuring, and supporting Oracle Cloud applications (such as HCM, ERP, or Finance modules). This role bridges the gap between business users and technical teams to ensure optimal use of Oracle Cloud solutions, driving efficiency and alignment with business objectives.
Responsibilities:
Work in collaboration with finance on their newly delivered Global Oracle Cloud Fusion system, to deliver high calibre system reports, analysis, and support so business needs are met.
Provide support services to the Cloud instance of Oracle Fusion which includes the following modules: General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Project Accounting, Fixed Assets, Accounting Hub, Tax, Intercompany, OTBI and BI Publisher. With occasional support with FCCS, EDMCS, ARCS, EPBCS and OIC.
Provide investigation and resolution to incidents and defects related to the full end-to-end process, Oracle modules and connected systems to the Finance domain, considering root cause resolution and scalability.
Replicate system issues in development environments and support with testing changes ensuring the changes pass acceptance testing and controls.
Provide system administration, maintenance, interface management and support with control of Opening/Closure of ledgers during month end periods.
Raise continuous improvements to tackle high ticket counts.
Work with the 3rd Party support partners, using their ticket portals, to resolve issues.
Highlight major impacting issues to the Oracle Support Manager to ensure the business impact is managed.
Ensure excellent customer service is always delivered to end users.
Competencies
You'll need a strong understanding of Oracle Cloud Financial modules – 4+ years
Experience with implementing or supporting Oracle Cloud systems is valuable, along with a strong understanding of finance processes.
Proficient in analysing requirements, configuring systems, conducting user training, and providing ongoing support is crucial.
Understanding of accounting and month end processes are essential.
Oracle certifications are a bonus.
Excellent communication skills and customer service.
Ability to liaise comfortably with key stakeholders.
Proven ability in translating end users requests into system requests.
Operationally focused and confident in working within a busy and fast paced environment.
Personal characteristics:
Quebec French speaking is essential.
Excellent oral and written communication skills, with the ability to tune style and approach to create effective relationships with a diverse range of technical and non-technical stakeholders, including to a senior level and internationally.
Is curious, with an open, questioning style with the confidence to challenge assumptions and ask “why?” constructively.
Interested in and an active contributor to automation and continuous improvement, recognising that small changes as well as big-ticket projects create a real business benefit.
Strong organisational skills.
A self-starter, decisive and able to work at pace, confident to prioritise, take ownership and make appropriate decisions to drive topics forward. Has a ‘once a commitment is made, it is kept’ mindset.
Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.
