City: Toronto What you will do: The Rec Room’s Hourly Restaurant Service Supervisor is responsible for overseeing the daily operations of the restaurant and bar, ensuring smooth service, customer satisfaction, and a positive work environment. This role requires a hands-on approach, leading by example and motivating the team to deliver outstanding performance. Responsibilities will include but are not limited to: Team Leadership & Supervision: Supervise and coordinate the activities of the restaurant and bar staff, including servers, bartenders, bussers, and hosts. Train and coach team members on service standards, product knowledge, and operational procedures. Create and maintain a positive and supportive work environment. Conduct performance evaluations and provide constructive feedback. Address employee concerns and resolve conflicts Customer Service: Ensure exceptional customer service by proactively addressing customer needs and resolving complaints. Foster a welcoming and friendly atmosphere. Handle customer inquiries and provide accurate information about menus, beverages, and promotions. Operational Management: Oversee the opening and closing procedures of the restaurant and bar. Ensure the cleanliness and organization of the dining area and bar areas. Manage cash handling and ensure accurate daily reconciliation. Maintain equipment and report any maintenance issues. Adhere to all health and safety regulations. Follow all provincial Health, Food Safety and Liquor service legislative requirements. Other duties as assigned. Qualifications: The Rec Room may be a perfect fit for you if: You have 1-3 years of supervisory experience in the food service industry. Training experience will be considered an asset. You are able to work flexible shifts, including days, evenings, nights, weekends and holidays, as required. You have excellent leadership, communication, customer service, conflict resolution and interpersonal skills. You have a strong working knowledge of restaurant industry principles, methods, practices, and techniques Additional Information: As an employee, you’ll enjoy: Tuition Assistance Employee Assistance Program Flexible Hours Discounted Food and Beverages on Shift Opportunities to grow & more! Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. While we appreciate all interest, only those candidates selected for an interview will be contacted. Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. While we appreciate all interest, only those candidates selected for an interview will be contacted. We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows. Visit The Rec Room Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem. Visit Scene+ Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations. Visit Playdium website Whether at home or on the go, we offer over 10,000 digital titles to rent or own, including the latest releases. Visit Cineplex Store Website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers. Visit Cineplex Media Website An agency powering end-to-end digital and DOOH solutions that drive customer experiences and bottom-line results. Visit CDM Website
