Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Flexible schedule Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For: We’re looking for a Commercial Accounts Clerk with experience in efficiently managing, reporting and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Commercial Accounts Clerk, you will be crucial in customer inquiries. You Are: Detail Oriented. Ensure sales vehicles meet account specifications. Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner. Adaptable. Demonstrate flexibility in handling changing work environments. Proactive. Identify and address areas of concern, involving leadership as necessary. Collaborative. Work closely with other teams and stakeholders to identify and address concerns. You Will: Provide excellent customer service by assisting commercial clients with various procedures and requests in an efficient and timely manner, including through electronic communication channels (ie CMS, RepoHighway, Portal) Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner Coordinate administrative tasks for commercial vehicles, ensuring title management, and/or eBusiness processes are completed in accordance with company procedures Review vehicle status, including pre-sale mechanical or reconditioning work, winterization, de-decaling, are completed in line with SLAs Review vehicle inspection data and ensure necessary declarations, disclosures, lights, and notes are accurate Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary) Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems Support National Commercial Account Managers and Representatives with other administrative tasks related to remarketing commercial vehicles Must Haves: High School diploma or equivalent experience / education 1-2 Years’ of related experience in an administrative capacity Tech-savvy, and comfortable using Google Suite Strong customer service and communication skills Excellent organizational skills with high attention to detail Nice to Haves: Experience with AMS, VTrace, and other OPENLANE systems Bilingual (English/French) is an asset Sound like a match? Apply Now - We can't wait to hear from you! Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Compensation Range of Hourly: $18.44 - $21.74 (Depending on experience, skill set, qualifications, and other relevant factors.) OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.
