Job Description What is the opportunity? Reporting to the Senior Manager, Payment Operations. This position is primarily responsible for the fulfillment Payment processing, Exception processes and End of Day activities as it relates High Value Wire Payments within the Payment Processing Center. The position will have accountability ensuring high value payments received via various channels within the processing system are completed within the established cut off times. Responsibilities include accountability for high-risk processes associated with same day payment processing, end of day closure of the payment system, end of day payment settlement for the Canadian dollar position, while ensuring the existing controls are maintained. What will you do? Provide highly effective day-to-day support and oversight on all electronic Payments Processing and end of day activities. Responsible for End of Day (EOD) activities and supporting all Holiday Processes. Responsible that processing of all payments queued BESS Exception and BAU queues are completed prior to BESS closure. Responsible to ensure monitoring and processing of all BESS Queues as per Payments Exceptions PPL (Including and not limited to PEXC PCT, PUT, PLT, CBM, CREQ, CBMINSF (after 6pm to cover Liquidity Risk Team), DATI, YREJ, YLAT, PMOP etc at end of day Mitigates Operational/Transactional Risk through proactive measures, reporting any suspicious transactions to a designated UTR (Unusual Transaction Reporting) within the Payments Processing group. Participates in the execution of regular Testing (i.e. LYNX, DRP, SWIFT, etc.) with Bank of Canada and Payments Canada as required (weekdays and weekends) Track all unnecessary items sent to Payment Exception queues and perform root cause analysis and provide the manual tracking on a weekly basis to respective Managers to be used as coaching for continues learning or product knowledge session. Reduce the Payment Exception transactions that are escalated and adherence to internal quality assurance. Work closely with peers and Managers, Team Leaders, and service partners in establishing collaborative working relationships to enhance the customer experience and minimize costs. Provide back up and support to Senior Manager Payment Operations as required. What do you need to succeed? Must have: Knowledge including BESS, SWIFT, ISO, and LYNX Ability to work in a deadline driven shift environment until 8pm ET, public holidays and demonstrating flexibility to work occasional overtime and weekend adhoc testing. Excellent communication skills both written and verbal to assist with documentation as required. Strong Leadership, Teamwork, Decision and Organizational Skill. Nice-to-have: Customer Service/Service Partner Orientation Listening Understanding and Responding Sense of Urgency Technologically self-sufficient What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities #LI-Post Job Skills Active Learning, Customer Service, Decision Making, Detail-Oriented, Effectiveness Measurement, Key Performance Indicators (KPI), Leadership, New Challenges, Operational Delivery, People Management, Performance Management (PM), Resource Management, System Applications Additional Job Details Address: VANCOUVER MAIN BRANCH, 1025 GEORGIA ST W:VANCOUVER City: Vancouver Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-09-25 Application Deadline: 2025-11-05 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
