At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.
Your Opportunity
Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, self-service ticketing tool or in person (where applicable).
Your Key Responsibilities
Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.
Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.
Provide strong customer service when responding to requests.
Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.
