D2L is a cloud company that is modernizing education and building the Future of
Work. The old models of teaching and learning are in the midst of the largest
transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric
experience – and deliver improved retention, engagement, satisfaction, and
results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation
learning environment and solutions to engage and inspire learners. And most
importantly, by giving customers a platform that is easy, flexible, and
smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same
mission in the years ahead: to transform the way the world learns – and by doing
so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a
real person reviews resumes! They are excited to read more about what amazing
things you could add to D2L.
Job Summary:
We are revolutionizing the world of interactive content (literally) and seeking
a driven and talented Customer Success Manager with a strong background in
sales. Read more to find out if your skill sets and passions align with our
company vision:
H5P Group is a fast-growing software provider. We help improve the lives of
people all around the world by empowering educators to create better e-learning
content faster. Our award-winning software is called H5P. H5P has grown to
become one of the most widely used ed-tech solutions in the world, with
customers that include Ivy League Universities, leading car manufacturers and
publishers world-wide. We’re at the beginning of building the most significant
ecosystem for interactive content in the world, so this is the perfect time for
you to join our team!
To support our strong growth, we are actively looking for new talent; someone
who is passionate about technology, sales and customer success, who is smart and
friendly! This a hybrid role between Customer Success and Account Management,
requiring you to manage renewals, prevent churn and keep client retention and
satisfaction at an all-time high, while simultaneously growing your book of
business and hitting your revenue target by generating upgrade revenue.
Please note this is a hybrid position based out of our office in either
Kitchener (HQ) or Toronto.
How You Will Make an Impact:
- Foster and develop business relationships with some of the most prestigious
and well-known learning institutions, organizations, and brands in the
world.
- Ensure the success of our customers by helping coach, train, and service
their needs while ultimately empowering them to create better, more engaging
interactive content for their learners/users.
- Contribute ideas, suggestions, and strategies to help shape H5P as a company
and improve our internal processes.
- Provide customers with support and information pertaining to their H5P.com
account/licenses
- Upgrade current customer accounts by suggesting new features and ways for
partners to increase their adoption of H5P.com.
- Directly contribute to the value of H5P Group as a company by reducing
customer churn and generating new (upgrade) revenue.
- Grow and develop personal skills which ensure you are equipped to provide the
best possible service to customers to achieve your own professional goals.
- Flexible hours to accommodate working across time zones may be required.
- Occasional travel may be required.
What You'll Bring to the Role:
- 4+ years of relevant experience in Sales, Account Management and/or Customer
Success.
- Solid written and verbal communication skills. As the majority of the
communication is textual, you must be a fast typist.
- Ability to build strong relationships and quickly establish credibility and
rapport with senior level and C-suite executives
- The ability to “think on your feet” and juggle many projects/tasks at once.
- Attention to detail and the ability to handle stressful situations (i.e.
managing several operational tasks/systems and communications
simultaneously).
- A self- driven person that likes to take initiative and responsibility.
- Service-minded.
- Familiarity with the following is a plus:
- CRMs Copper and Salesforce
- Stripe (payment processing program)
- Familiarity with EdTech solutions is a plus but not a requirement, as long as
you identify yourself with being tech savvy. You must be able to learn and
acquire deep IT product knowledge efficiently.
- Experience from working within an international environment.
- Flexibility to accommodate meetings in different time zones.
The expected base salary range for a new hire in this role is listed below. The
annualized base salary offered is determined by each candidate’s relevant
knowledge, skills, education, training and experience. It is aligned to ensure
both internal and external competitiveness using market data for the geographic
location and industry. As part of the total compensation at D2L the role may be
eligible for additional benefits including a Wellness Subsidy, Equity Grants,
Variable Incentive, and more.
Base Salary Range
$70,000—$85,000 CAD
Don’t meet every single requirement? We strongly encourage you to still apply!
At D2L, we are committed to creating a diverse and inclusive environment. We
encourage your application even if you don't believe you meet every single
qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of
your life. While some of our perks and benefits may vary depending on location
or employment type, we are proud to provide employees with the following
through #LifeAtD2L [https://www.d2l.com/careers/blog/]:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through
our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final
assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial
planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and
Melbourne.
