Job Description What's the opportunity? You will be responsible to support the bank's strategy and deliver a superior client experience by providing quality service to clients and enhancing RBC’s risk mitigation strategy through the analysis and investigation of reported fraud claims with a role continuum opportunity that include Client card, Credit Card, VVD, Online and Telephone banking fraud. Please note: This is an onsite opportunity for applicants within commuting distance to the Montreal office. What will you do? Investigate different fraud type reported claims/transactions Apply analytical techniques to break apart complex, evolving fraudulent activities and trends Ensure quick resolution of identified issues/gaps Connect with clients, internal and external partners concerning sensitive and investigative issues Accurately prepare required documentation for investigations files Take ownership and accountability for the resolution of escalated fraud concerns Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transactions/activities/attacks End to end process of claims investigation as assigned by fraud type Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs. What you need to succeed? Must- have: Previous fraud experience Strong analytical and decision making skills Professional communication and telephone skills Multi-tasking, efficient and well organized Growth mindset and ability to use inductive and deductive reasoning MS Excel skills Ability to work the shift of 10am - 6pm Monday to Friday Nice-to-have: Knowledge of TSYS, Camps, Client view, Iris, EIM, Application launch pad, Siebel, Cart, Certapay, Wires, Bess, TBS, On demand, and 7A . Query capabilities What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program Leaders who support your development Ability to make a difference and lasting impact Job Skills Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control Additional Job Details Address: 7101 AV DU PARC:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-29 Application Deadline: 2025-11-13 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
