Description
As a part of this team you would be part of the business sale-to-order flow by processing Business Credit Assessment Requests and Business Connect requests for products and services such as:
Validation of legal names using corporate registries
Risk assessment using credit bureaus and internal TELUS information
Application of our Corporate Credit Policy
Our key objectives are to support the Sales and Sales Support teams as well as maintaining Service Level commitments while providing quality credit decisions on behalf of TELUS.Qualifications
Required Experience
Work experience in a queue environment with service level commitments
Required Skills and Abilities
Consistently demonstrating the TELUS values
Bilingualism – both French and English
Strong customer service skills
Sound judgement
Proven team player with strong interpersonal skills and a “can-do” attitude
Self-motivated and have an ability to work with minimal supervision
Ability to learn quickly and apply feedback while maintaining a high level of attention to detail
Ability to maintain a high level of performance under the pressure of time constraints in a fast –paced, high volume, changing environment
Business acumen
Knowledge of the following applications, tools or training in related areas is an asset
SalesForce.com
SAP
SIMS
Knowbility/Smart Desktop
Core billing systems
KANA
Excel
Credit bureaus
Credit / Collections
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
