POSITION SUMMARY:
This position supervises and coordinates the operations and quality performance of the Forensic Early Intervention Services operating at Hamilton-Wentworth Detention Centre. Responsible for the scheduling and utilization of all staff in the program, serves as the liaison with other departments/hospitals, clinical staff & outside agencies, and develops and implements process and quality improvements aimed at supporting safe and effective quality care. The incumbent ensures that all operational functions are handled with efficiency, professionalism, and confidentiality. The incumbent also takes an active role in strategic planning, program development, volume management and quality monitoring. As a leader, the incumbent also provides, facilitates and promotes the best possible professional service to the patients and employees, as well as to the organization and community.
QUALIFICATIONS:
•Undergraduate Degree in a Health Related Discipline is required
•Masters Degree in a Health Related Discipline is preferred
•Member of a regulated health profession required
•Certification with a health related discipline is preferred
•Minimum one year recent and successful clinical and management experience, preferably in Forensic Psychiatry is required
•Demonstrated knowledge of Forensic psychiatry and corrections
•Demonstrated evidence of highly effective critical thinking, problem solving, innovative solutions, and challenging accomplishments
•Excellent organizational and interpersonal skills
•Demonstrated ability to facilitate the successful achievement of outcomes
•Excellent team building skills
•Experience managing fiscal resources within the allocated budget
• Advanced knowledge of clinical and management principals
RESPONSIBILITIES:
•Engage staff in opportunities for professional development including leadership and membership on professional committees and facilitating and providing support to all staff i.e., ADSO9, RNs, RSWs, OTs, technical staff
•Acts as a coach, mentor, and role model to team members and provides leadership to all staff by providing an environment where shared governance, empowerment and respect for diversity can grow
•Hires, promotes, disciplines and terminates staff as required
•Manages employee relations issues, promoting a teamwork environment where staff can interact productively and efficiently
•Develops, implements, and communicates performance measures, conducts regular performance appraisals of direct reports, provides ongoing coaching and feedback
•Oversees the orientation of new hires and ensures that role expectations are met in line with probationary timelines
•Fosters effective employee and labour relations through advocacy, clear communication with HR resources, knowledgeable interpretation and implementation of hospital policies and collective agreements
•Promotes and fosters environment congruent with attendance management program and monitors, implements and ensures related procedures/policies are adhered to
•Develops, implements, and manages short and long-term strategic priorities
• Manages the development, implementation, evaluation and maintenance of quality improvement initiatives which are in alignment with established SJHH standards, Accreditation Canada, and Ministry standards
•Coaches staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities
•Reviews and revises policies and procedures that will ensure excellent delivery of service.
•Fosters an environment that supports and facilitates the use of evidence informed practices, ongoing professional development and interdisciplinary care, research and clinical evaluation. Promotes and supports all activities of best-practice organization.
•Performs regular reviews of key performance indicators as established by the program Steering and Advisory / Quality Committees and develops action plans for indicators not meeting requirements
•Responsible for the day-to-day operational and organizational effectiveness of the Forensic Early Intervention Service
•Responsible for planning and coordinating resources (scheduling, education, supplies, and equipment)
•Designs and implements methods and techniques to design, implement, monitor and evaluate the delivery of service within a framework of continuous quality improvement and service excellence
•Directs and solicits relevant input into FEIS processes to ensure excellence in care/service delivery in accordance with organizational, various Colleges, provincial funder and evidence-based standards and guidelines
•Engages in review of all complaints/compliments for assigned areas including investigation and resolution
•Participates and facilitates regular team rounds/meetings with a focus on the delivery of quality, effective and efficient care in context of our mandate, defined resources and system partners and pressures
•Leads implementation of special projects, integrating with hospital and community partners
•Performs monthly review of financial reports to identify variances and create action plans to address variances
•Engages staff in financial review and responsibilities processes and fosters an environment that is solution oriented
•Collaboratively ensures the development and use of appropriate resources and supplies, while continuously measuring and evaluating processes and outcomes
•Responsible for the coordination of coordination of capital and non-capital purchase requests for the department
• Represents the program internally on SJHH committees, as required, and SJHH in the external community on committees and organizations within the region, province, and nationally as well as at conferences, workshops, etc.
•Assumes a leadership role within the region and province and initiates and leads change effectively within the organization and program.
•Maintains and fosters an environment that is sensitive to the diversity of internal and external communities and fosters team spirit, cohesiveness, motivation, and commitment to service goals
•Works collaboratively with the Department Clinical Director and other key interdisciplinary team members to address operational issues that impact the delivery of service and the efficient use of resources
•Maintains own competency, demonstrates and role models an awareness of and commitment to personal and professional development by seeking performance feedback from directors, colleagues, interdisciplinary team members and participates in appropriate continual learning opportunities
•All other duties as assigned
St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.
