Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
Payments Canada — where our country connects:
Payments Canada — Who we are
| Our culture
With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
You love working with passionate, ambitious and collaborative colleagues.
You want to be challenged and lead unique initiatives.
You want to grow, develop and become a subject matter expert in your field.
You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!
| What we are looking for
The Senior Business Analyst is a key member of the Industry Relations team, acting as a strategic enabler and providing essential support to all client-facing Leads and Managers across a range of client activities. In some instances, you will interact directly with our clients, as required. You will be the analytical and operational partner to our client-facing leads and managers, taking ownership of the systems and processes that drive our success. Your mission is to provide the leverage our team needs to focus on high-level strategy by driving process optimization, delivering data-driven insights, and championing the effectiveness of our core technologies, including our CRM. This is a unique blend of deep analysis, process ownership, and client-facing exposure, offering a clear path to making a tangible impact.
| A day in the life
Your responsibilities as the Senior Business Analyst, Industry Relations will include but are not limited to:
Strategic Account and Relationship Support
Provide general Relationship Management (RM) support, partnering with engagement leadership to co-develop strategic account plans and contribute to member strategy.
Engage directly with members and external stakeholders where required, acting as a key point of contact to support relationship management activities.
Orchestrate operational excellence by coordinating the flow of information across internal teams to ensure all client deliverables are met.
Provide foundational administrative and operational support by managing the end-to-end logistics for key stakeholder meetings, from scheduling to minute-taking.
Process and Data-Driven Optimization
Identify and lead continuous improvement opportunities by mapping current engagement workflows, analyzing gaps, and designing optimized "to-be" solutions.
Drive data analysis by structuring information and delivering actionable insights from Google Sheets (e.g., Pivot Tables) and other tools to inform strategic decisions.
CRM and Technology Enablement
Manage strategic support systems, acting as the team's CRM superuser to ensure data integrity, support users, and generate effective reports.
Champion the use of modern tools, including AI, to accelerate research, enhance analysis, and improve the team's overall productivity.
Govern all team documentation by managing version control, file structures, and ensuring information is accurate, complete, and readily accessible.
Content & Engagement Development
Develop, build, and tailor high-impact, client-facing materials, including presentations, proposals, and reports that support our relationship managers.
| What you need to be successful
Bachelor's degree in Business Administration, Commerce, Finance, Information Systems, or a related field is required.
A minimum of five (5) to seven (7) years of progressive experience in business analysis with demonstrated strength in data analysis, problem framing, and solution prototyping.
Advanced knowledge of Google Workspace and Microsoft Office Suite; ability to leverage these tools for analysis, reporting, and collaboration.
Proven experience preparing customer facing materials and/or supporting Relationship Managers with day to day customer related activities.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
| You will really stand out with
Experience with Client Relationship Management (CRM) systems (such as Salesforce) is considered an asset.
| Salary range
Based on qualifications and experience: $93,637 to $117,046.
Please submit your application by: November 13, 2025
| What's in it for you?
Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up.
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
