Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
Job ID #31496: HRMS (Human Resources Management System) Analyst
Union: Non-Union
Job Description ID #: 2962
Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on November 5, 2025.
Duration: 24 months
Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
Reporting to the Manager HR Technology & Analytics, the HRMS Analyst is the key functional expert supporting organization’s HR Systems including Human Capital Management (HCM) and Workforce Management (WFM) platforms. The analyst is responsible for supporting HR Systems projects, leading systems’ maintenance, troubleshooting and configuration, ensuring data integrity and data quality, ensuring system’s security, and providing advanced reporting. The analyst also educates and trains end users about the functionalities of HR Systems to ensure accurate and efficient utilization. They translate business needs for various HR and workforce functions into technical system requirements and leverage data from these systems to generate strategic business insights. As part of the HR Technology and Analytics team, the HRMS Analyst supports all core user groups, employees, decision makers, internal/external project resources and internal/external applicants.
GENERAL DUTIES
System management and support
Provide daily support for the HCM and WFM platforms, including troubleshooting system issues, resolving user inquiries, and user access and permissions issues.
Serve as the subject matter expert (SME) on HR systems, advising both technical and non-technical stakeholders on system capabilities, workarounds, and best practices.
Ensure that HR Systems processes comply with internal policies like HR Policies and external regulations, including data privacy laws. Make necessary updates to the HCM and WFM platforms like PeopleSoft, Oracle Cloud HCM, and UKG Pro WFM due to collective agreement, legislative and other changes.
Manage system security, including user access, permissions, and data confidentiality of HR Systems.
Coordinate with IT and external vendors to address system issues, implement updates, and test new functionality.
Configure and maintain modules with a deep understanding of Core HR, Compensation, Benefits Administration, Talent Management, and Workforce Management functionality.
Configure and maintain modules for Timekeeping and Absence Management, including pay rules, work rules, holiday calendars, and accrual policies.
Manage business process design for configurations, workflows, and approval hierarchies within the HCM and WFM platforms.
Provide expert support for tracking time, managing attendance, and ensuring compliance with labour laws, including rules for specific industries or union contracts.
Troubleshoot time clock systems (e.g., UKG InTouch DX) and resolve timecard discrepancies for end-users.
Assist in testing and implementing system upgrades and patches for all configured modules.
Data analysis and reporting
Manage and troubleshoot inbound/outbound data integrations between HCM/WFM modules and other enterprise systems, such as finance or payroll.
Provide the ability for users to update the HCM and WFM platforms with mass data changes through various processes like an Application Engine process or Component Interface.
Run data audits, analyze data inconsistencies, and ensure overall data integrity across all HR System platforms.
Collect, clean, and analyze large datasets relating but not limited to job data, payroll, recruitment, turnover, attendance, position management, compensation, self-service, WSIB, return to work, performance, and employee engagement.
Create and maintain HR dashboards and reports to provide leadership with actionable insights. Develop and maintain custom reports and dashboards using reporting tools such as Oracle Transactional Business Intelligence (OTBI), PeopleSoft Query, and UKG Pro WFM Analytics.
Monitor HR metrics and identify key trends, patterns, and areas for improvement.
Fulfil ad-hoc data requests and support reporting requirements for internal and regulatory audits.
Project and process improvement
Serve as a client-side resource for planning, technical configurations, integrations, and testing during new system implementations or module rollouts.
Collaborate with HR and business leaders during business analysis and requirements gathering to optimize and improve HR processes and increase system efficiency.
Participate in system fit/gap analysis to review various scenarios, prioritize requirements, identify best options, and make recommendations.
Participate in evaluating responses to HR Systems procurement initiatives like RFP’s/RFQ’s.
Develop user acceptance testing (UAT) scripts and other procedural documentation.
Conduct user acceptance testing (UAT) for system enhancements and manage project plans to ensure timely completion of deliverables.
Training, compliance, and others
Develop training materials and conduct training sessions for end-users and other SMEs including new HRMS staff on HR Systems functionalities and capabilities.
Ensure that HR systems and data practices comply with labour laws and company policies.
Manage and handle sensitive employee data with discretion, ensuring data integrity and security.
Performs other duties as assigned which are directly related to the responsibilities of the position.
QUALIFICATIONS
University Degree in a Human Resources, Business Administration, Data Science, or a related field with considerable years of experience as an HRMS Analyst. or an equivalent combination of education and relevant experience will be considered.
Hands-on experience implementing or supporting Oracle Cloud HCM, PeopleSoft HCM, or UKG Pro WFM is necessary.
Proficiency in utilizing Microsoft Office Products like Word, PowerPoint, Excel and Outlook. Advanced proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data modelling) is essential. Experience with statistical software like R or Python is a plus.
Demonstrated knowledge and skills in business process analysis and quality assurance methodologies. Proven ability to identify process efficiencies and drive continuous improvement initiatives. Very detail-oriented with a solid track record of achieving high quality standards; understands the importance of data integrity.
Experienced working with various tools, technologies, and modules within Oracle Cloud HCM, PeopleSoft HCM, and UKG Pro WFM. Experienced troubleshooting inbound and outbound integrations and an understanding of APIs or batch processing. Proficient with Oracle OTBI, PeopleSoft Query, UKG Pro Analytics, or other HCM reporting solutions. .
Experience in working with common technologies such as relational databases (MS SQL preferred), query languages like T-SQL, networking, and web technologies. Experience in working with analytical tools like MS Fabric, and Power BI is preferred.
Experienced in developing and maintaining data dictionary.
Knowledge of current trends and practices within HR technology.
Previous experience working with sensitive information and holds a high regard for confidentiality. Knowledge of legislation and standards relevant to the position – Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Employment Standards Act (ESA), Occupational Health and Safety Act (OHSA), and Accessibility for Ontarians with Disabilities Act AODA.
Proven analytical and problem-solving abilities. Proactive and systematic troubleshooting abilities to investigate system issues and develop effective solutions. Able to break down complex problems and interpret large datasets to make sound, data-driven recommendations.
Highly developed interpersonal skills with the ability to interact and communicate effectively at all organizational levels. Highly motivated to provide sensational customer service focusing on discovering and meeting the needs of the client all the time.
Maintains a continuous learning mindset, especially across various technologies. Possess a curious and proactive mindset.
Ability to effectively manage and be successful with complex and ambiguous information, multiple and changing priorities, and the need to change initiative direction.
Excellent communication skills (written and oral); communicates in ways that gain the support of others. Mentors, motivates, and guides others toward goals. Has the capability to advocate a position and encourage others with a sense of shared purpose and excitement.
Excellent writing and presentation skills, including the ability to analyse complex situations, distil issues, develop insights, and synthesize recommendations to present information in concise meaningful ways and in a non-technical manner.
Has proven ability to build, manage and foster a team-oriented environment. Has the ability to develop, maintain, strengthen, and repair partnerships with others inside or outside of the organization to elicit cooperation.
Excellent organizational, time management and multi-tasking skills. Works effectively under time pressure to meet deadlines, highly result driven, balance work priorities, and resolve problems in a timely manner.
Strong project management skills, knowledge of change management concepts and strategies and ability to develop supporting tools and materials. Demonstrated experience in agile management or other related methods is considered an asset.
WORK CONDITIONS
Hybrid (Remote/Home & Workplace) telecommuting work model-based role.
Must be able to sit/stand for prolonged periods of time using video-based technologies.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
