Senior Manager, Workplace Technology

Mozilla • Unknown • 2w ago

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.

To learn more about our Hiring Range System, please click this link. [https://docs.google.com/document/d/1ylUe7Ou0EbsOtGRBtUv1sSld3lbZ4mrYzo59tEkSjY8/edit?usp=sharing]

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services, Workplace services, Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe & secure internet. You will lead a team of workplace technologists within the Workplace Technology (WPT) domain. Your primary focus will be on leading & coordinating strategic and operational initiatives, with an emphasis on collaboration & AI productivity tools, SSO, enterprise search and workplace experiences with measurable outcomes. Ensure our workplace technologies are reliable, secure, and cost-efficient services for the enterprise. You’ll work closely with cross-functional partners to align priorities, share knowledge, and deliver impact together. You will also be part of decision making for internal technology choices and policy enforcement. The ideal candidate will demonstrate deep curiosity and sound technical judgment, people management and stakeholder collaboration skills to drive workplace outcomes.

Note: You don’t need to meet every listed qualification to be considered — we value diverse experiences and learning potential.

What you’ll do:

Leadership & Strategy

Own the Workplace Tech portfolio — Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC (rooms, conferencing, telephony/VoIP/softphones), SSO/IAM, Enterprise Search, and workflow automations.
Define, implement, and operationalize Enterprise Service and Data architecture to enable secure and efficient automated self-serve workflows across the organization.
Lead, coach, and grow a high-performing team; set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability, transparency, and continuous improvement.
Lead with clarity and collaboration: communicate a clear vision, invite dialogue, and build consensus to move initiatives forward effectively.
Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning.

Operational Excellence & Governance

Lead operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices to reduce MTTR and prevent recurrences.
Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools — secure, auditable, and fast.
Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy; manage exceptions and review cycles.
Participate in the development and execution of enterprise security policies, technology practices, and standards across Application, Endpoint, Data, and Infrastructure domains.
Partner and deliver on ISO compliance / GRC-related gaps and remediations in the Workplace Technology domain.

Financial, Vendor, and Asset Management

Own FinOps for the stack: usage metering, chargebacks/allocations, forecasting, license right-sizing, and budget accountability; present quarterly business reviews with data-backed decisions.
Run vendor and contract management end-to-end (RFPs, evaluations, security/privacy reviews, renewals, pricing negotiations, and consolidation) to simplify the estate and optimize cost.

User Experience & Enablement

Standardize the in-office and virtual collaboration experience: define room standards, manage AV lifecycle, monitoring/alerts, and ensure quality hybrid participation for events and all-hands.
Define the enterprise search strategy and roadmap; integrate sources (Drive, Confluence, Slack, etc.), tune relevance/permissions, and measure adoption and time-to-answer.
Launch new tools and capabilities safely: run pilots, oversee change management, and lead user communications, training, and enablement for measurable adoption outcomes.
Partner closely with IT, Security, Workplace/Facilities, People Ops, Finance, and Comms to align on priorities, roadmaps, and compliance obligations.

Your Professional Profile

Leadership & Strategic Impact

10+ years of progressive experience in developing and delivering a robust workplace technology framework.
Proven people leadership: managing managers/ICs, setting strategy and roadmaps, and delivering reliable services at scale.
Strong critical thinking skills with the ability to drive long-term organizational impact.
Proven ability to translate vision into results — navigating ambiguity and constraints with creativity, teamwork, and clear prioritization to meet business needs.
Ability to collaborate and influence a diverse group of stakeholders to address cross-functional challenges and lead change.

Technical Expertise & Continuous Learning

Strong understanding and deep knowledge of enterprise systems and services with security and compliance best practices.
Hands-on experience managing SaaS and UC platforms (Google Workspace, Slack, Zoom, Atlassian) and literacy with SSO/IAM (Okta/Azure AD, SAML/OIDC, SCIM) and workflow automation.
Experience designing and running scalable onboarding, offboarding, and mover processes and self-service experiences that “shift left” and reduce ticket volume.
Bias for automation and measurement: using APIs, scripting, and integration platforms to remove toil and make data-driven decisions with SLIs/SLOs, CSAT, and adoption metrics.
Ability to develop incident Root Cause Analysis (RCA) and remediation plans to resolve risk deficiencies working with respective stakeholder teams.

Governance, Security & Compliance

Track record enforcing data protections (DLP, classification, retention, eDiscovery) and partnering with Security/Legal on policies, audits, and exceptions.
Strong understanding of security and compliance best practices across enterprise systems and services.
Ability to partner across teams to identify, prioritize, and close GRC or compliance gaps effectively.

Financial & Operational Management

Strong FinOps and vendor management acumen: usage analytics, license optimization, cost modeling/forecasting, and confident contract negotiation with major SaaS/AV providers.
Program and change management expertise: crisp user communications, training, enablement, and KPI-driven adoption of new capabilities (including GenAI) with clear safety guardrails.
Excellent cross-functional communication and stakeholder management; calm, data-driven leadership during incidents and while steering strategic trade-offs.

What you’ll get:

Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com [hiringaccommodation@mozilla.com] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C