Job Description What is the opportunity? You will join the Channel Performance, Initiatives & Analytics team in RBC’s Digital & Personal Distribution (DPD), and play a critical role in managing the Advice Centre performance reporting that informs senior leadership decisions and drives business outcomes. You will lead the development and implementation of analytics strategies to drive business outcomes and improve client experience across Centres of Excellence (COEs). You will also support national initiatives and strategic projects, leveraging advanced analytics to inform the long-term channel strategy, improve client experience, and strengthen advisor capabilities. What will you do? Develop and maintain a deep understanding of COE operations and identify opportunities for analytics-driven insights Design and implement analytics solutions to measure COE performance, including key performance indicators (KPIs) and benchmarks Collaborate with COE leaders and stakeholders to identify and prioritize analytics needs and develop business cases and targeted solutions Work closely with Lines of Business (LOBs) to establish consistent performance monitoring routines and ensure alignment with enterprise goals and priorities Proactively support senior leadership with strategic insights across multiple lines of business, channels, and products, including identifying opportunities to improve channel performance, sales, client experience, and employee experience Apply advanced analytics techniques, such as predictive modeling and segmentation, to drive business outcomes and improve client experience Partner with the data enablement & delivery teams to develop and maintain dashboards and reports to track COE performance and provide insights to stakeholders Establish ongoing monitoring process to identify and address data quality issues and develop strategies to improve data accuracy and completeness Collaborate cross-functionally with data experts and business partners, effectively managing multiple priorities, ad-hoc requests, and long-term initiatives in a fast-paced environment Note: The successful candidate may be required to work from both the RBC Meadowvale Centre in Mississauga and RBC Waterpark Place in Toronto 4 days per week What do you need to succeed? Must-have Proven experience in analytics, with a focus on performance management and delivering strategic business insights Strong business acumen and analytics skills, with the ability to interpret complex data to support decision-making Excellent communication, presentation, and facilitation skills, paired with advanced proficiency in Microsoft PowerPoint and Excel Demonstrated strength in analytical thinking, critical evaluation, and innovative problem-solving Skilled in trend analysis and forecasting to anticipate business performance and identify opportunities Exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively Nice-to-have Knowledge in channel operation including the Advice Centre, Digital, and/or Physical Network channels Experience in Advice Centre, Canadian Banking Operations, or Canadian Banking Finance Knowledge of data management principles, data pipelines, and best practices in handling large datasets Experience with Tableau for data visualization and dashboard development Undergraduate degree in business, mathematics, statistics, computer science, engineering, economics, or related quantitative field MBA or CPA is a plus What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Commercial Acumen, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Professional Presentation, Programming Languages, Results-Oriented, Team Management Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-31 Application Deadline: 2025-11-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
