As a HCBP Manager in our HC Services team, you’ll work as part of a team of problem solvers, helping to solve complex business issues and support our people experience. Working closely with staff and Partners, you’ll help guide and coach on challenging and sensitive situations they need support with.
Meaningful work you’ll be part of
As a HCBP Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:
Leading one of the seven Moments that Matter to enhance support for people, processes, and automation.
Collaborating as part of a team of HCBP Managers with major and minor Lines of Service (LoS) responsibilities to drive cross-LoS learning and continuity.
Coaching partners and staff to strengthen leadership effectiveness through education and training, consulting on performance and employee relations issues, and fostering trust to promote an engaging people experience and a culture of trusted leadership.
Independently managing complex employee relations matters, including data breaches, personal relationships, work refusals, wellness discussions, and other high-risk cases, requiring specialized expertise and deep knowledge of the firm’s Code of Conduct and Human Capital (HC) policies.
Acting as a subject matter expert, providing strategic advice and coaching on employment-related issues to employees and Coaches, ensuring consistency and alignment with governing regulations and firm policies.
Identifying trends and delivering insights to LoS HCBP Senior Managers to inform HC strategy and enhance the overall people experience.
Promoting a seamless and consistent experience for employees and People Managers in handling employee relations concerns, while maintaining accurate and up-to-date information.
Collaborating with Centers of Excellence (CoEs) within and outside HC, including Ethics, OGC, Experienced Talent Acquisition, and Global Mobility, on employee concerns and issue resolution.
Supporting additional people matters such as involuntary terminations, absence management, budget escalations (e.g., retention bonuses, ad hoc salary reviews) and managing escalations from the Ops Excellence team.
Driving cross-LoS and LoS projects, including mid-year reviews, key talent mapping, year-end performance processes, and campus rehiring initiatives.
Experiences and skills you’ll use to solve
Relevant experience in a series of progressive HR roles, ideally within a professional services firm/matrix organization.
An undergraduate degree with demonstrated on-going learning efforts (Certified Human Resources Professional/Leader (CHRP/CHRL) designations are an asset.
An in-depth understanding of human resources management: employee relations, performance management, compensation and benefits, talent management, staff development, and their link to business strategy.
Demonstrated ability to build and manage trusting relationships with key leaders and internal business Partners with a commitment to exceptional client service.
Excellent project management and prioritization skills in managing multiple deadlines and complex projects. Able to move effortlessly between strategic topics and day-to-day HC activities.
Proven ability to coach senior individuals and influence as appropriate to manage stakeholder expectations and ensure successful outcomes.
Strong critical thinking skills and ability to assess situations strategically, navigate new and changing situations, and develop a collaborative approach.
Fast learner, strong technical skills, and open to implementing next generation HR skills (process automation, people/data analytics, Generative AI, and other digital skills).
Open to new ways of doing things and continuous improvement.
PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
