Our amazing team is looking for you! If you are loyal, reliable, hard working and would love to be a part of our family send us your resume! We are looking for a full time night auditor/shuttle driver
At Home2 Suites by Hilton Fort St. John, we guarantee an engaging experience and clean, comfortable accommodations. If you appreciate friendly service and are committed to guest satisfaction, you may be just the person we are looking for.
We are unable to support any RCIP or other immigration programs, please apply only if you are a PR/Citizen.
Summary of Position:
The Night Auditor is a key individual during the night, performing the duties that would be handled by the Front Desk Agents and other team members during the day as well as specific audit duties.
Job Requirements:
Must be available to work overnight shifts: 11pm – 7am, varying days of the week
Must be fully available to work weekdays, weekends and statutory holidays
Class 5 BC driver’s license required
Upon hire, must provide driver’s abstract to determine driver’s record
Valid Food Safe Certificate is an asset
Must be able to lift up to 50lbs
Reliability and punctuality are a must
Responsibilities:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our guests through attention to detail and recognition
Consistently provide exceptional guest service
Gather and maintain knowledge of new and existing services available to hotel guests
Ensure that all service standards, policies and procedures are adhered to in an effort to consistently offer the best service possible
Energize Home2 Suites by Hilton Fort St. John by promoting guest loyalty and local recognition
Answer & appropriately qualify all incoming calls on multi-line telephone system
Efficiently & accurately process check ins and check outs
Efficiently & accurately perform all auditing duties including posting room & tax charges
Prepare Statistical and Daily reports
Work closely with the Accounting Department
Assist with necessary day to day operations of the Front Office
Other duties as assigned by the management
Qualifications:
Previous experience in a similar or related position an asset
Passion for guest service
Exceptional communication skills, both written and oral
Must be able to multitask & consistently deliver top quality service in a fast paced work environment
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Knowledge of Word, Excel and other computer related programs an asset
Previous experience with OnQ Property Management System an asset
Previous multi-line telephone and reservations experience an asset
Proven self-motivation, ability to work well with minimum supervision
Must be enthusiastic and team oriented as well as work great independently
