McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Responsable de la gestion complète de la prestation des services technologiques liés au marchandisage au détail. Ce rôle dirige la stratégie TI, l’architecture et la mise en œuvre des plateformes et applications soutenant les opérations de vente au détail, avec un accent sur l’efficacité opérationnelle, la satisfaction client et la croissance des revenus. Ce que vous ferez Élaborer et exécuter la stratégie TI pour les solutions de marchandisage au détail. Collaborer avec la haute direction pour identifier les opportunités d’innovation. Fournir un leadership éclairé sur les technologies émergentes. Mettre en œuvre un modèle robuste de prestation de services. Définir et suivre les indicateurs de performance (KPI). Intégrer les solutions TI dans l’écosystème de services au détail. Diriger une équipe multidisciplinaire de professionnels TI. Superviser la conception et la mise en œuvre des solutions technologiques. Gérer le budget global de la prestation de services. Évaluer et sélectionner les fournisseurs externes. Mettre en œuvre des mesures de cybersécurité et de protection des données. Optimiser la gestion des coûts et améliorer les processus. Ce que vous apportez Leadership démontré en TI avec une expérience dans le secteur du détail. Excellentes compétences en communication et relations interpersonnelles. Solide compréhension des pratiques de livraison de projets. Capacité à travailler sous pression et en situation de crise. Esprit analytique et approche proactive axée sur le client. Exigences minimales Diplôme ou expérience équivalente. Requiert généralement plus de 12 ans d’expérience professionnelle et plus de 4 ans d’expérience en gestion. Compétences et expériences préférables Expérience avec des solutions de marchandisage complexes (planogrammes, optimisation des prix, promotions). Connaissance des systèmes POS et de l’intégration omnicanal. Expérience dans la gestion de fournisseurs technologiques. Familiarité avec les normes de conformité et de sécurité dans le secteur du détail. Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible. _____ Director, IT Service Delivery – Canada Retail Merchandising Responsible for the end-to-end management of technology service delivery related to retail merchandising. This role leads IT strategy, architecture, and implementation of platforms and applications supporting retail operations, with a focus on operational efficiency, customer satisfaction, and revenue growth. What You’ll Do Develop and execute the IT strategy for retail merchandising solutions. Collaborate with senior leadership to identify innovation opportunities. Provide thought leadership on emerging technologies. Implement a robust service delivery model. Define and monitor key performance indicators (KPIs). Integrate IT solutions into the broader retail service ecosystem. Lead a multidisciplinary team of IT professionals. Oversee the design and implementation of technology solutions. Manage the overall service delivery budget. Evaluate and select external vendors. Implement cybersecurity and data protection measures. Optimize cost management and improve processes. What You Bring Proven IT leadership experience in the retail sector. Excellent communication and interpersonal skills. Strong understanding of project delivery practices. Ability to work under pressure and in crisis situations. Analytical mindset and proactive, customer-focused approach. Minimum Requirements Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience. Preferable Skills & Experience Experience with complex merchandising solutions (e.g., planograms, price optimization, promotions). Knowledge of POS systems and omnichannel integration. Experience managing technology vendors. Familiarity with compliance and security standards in the retail sector. The incumbent will support internal and/or external clients outside of Quebec and/or in the United States on a daily basis. Therefore, this position requires proficiency in English, both written and spoken. Please note that the number of positions requiring English language proficiency has been limited as much as possible. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $118,900 - $198,100 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson! McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
