Customer Service Representative – Busy Warehouse Environment
📍 London, ON | Full-time | On-site
Are you someone who thrives in a fast-paced, hands-on environment where no two
days are the same?
Do you have the patience and professionalism to handle challenging customers
while keeping a positive attitude?
If so, we’d love to have you on our team!
About the Role:
We’re looking for a Customer Service Associate to join our busy warehouse team.
You’ll be the first point of contact for customers who come to the warehouse to
pick-up, do a return or inquire about their orders. The job can be fast-moving,
and at times, customers can be frustrated and seem difficult — so we’re looking
for someone who can stay calm, stay kind and be professional while demonstrating
a solution-based approach to solve problems.
Key Responsibilities:
- Greet customers and assist them with invoices, returns, and general inquiries
- Handle customer complaints or frustrations with professionalism and empathy
- Process orders, payments, and documentation accurately
- Keep your work area organized, tidy, and efficient
- Stay productive during slower periods — help out around the warehouse, keep
the customer service area clean and tidy throughout the day or assist other
team members as time allows
- Work collaboratively with warehouse and management staff to ensure smooth
operations
What We’re Looking For:
- Strong communication and problem-solving skills
- A positive attitude and resilience when dealing with difficult or impatient
customers
- A self-starter who doesn’t wait to be told what to do — you find ways to stay
busy and helpful
- Reliable, punctual, and team-oriented
- Previous customer service experience (retail or a similar environment is an
asset)
Why You’ll Love Working Here:
- Supportive team environment
- Busy, active workplace — no time to get bored!
- Opportunities to learn and grow within the company
If you take pride in keeping things running smoothly, can handle challenges with
a smile, and don’t mind rolling up your sleeves when needed, we’d love to meet
you.
👉 Apply today and join a team that values hard work, initiative, and great
customer service.
Let's get to the good stuff....
Regardless of what team you are on at Encore, we all work toward a common goal;
to make the customer experience with Encore a memorable one! We believe in
creating lasting relationships with our employees. We appreciate your efforts
and contributions and offer various benefits to enhance your employment with
Encore Auctions. These include:
- 4% Vacation pay (bi-weekly or accrual)
- Bi-weekly pay schedule
- Casual dress
- On-site parking
- Job growth opportunities
- Group Benefit enrolment for eligible full-time employees after three months
- Group Retirement Savings Plan for those interested in planning for your
future
- We are located on a bus route
Who we are looking for in this role…
You make a positive impact on the customer experience. Whether it be directly
or indirectly, your efforts make a difference every step of the way. You are
diligent, focused and demonstrate a genuine ‘can do’ attitude.
Why Choose Encore?
- Strong communication skills
- Ability to read and speak English well
- Great organizational and time management skills
- You have a keen eye and notice the details
- Ability to multi-task in a fast-paced environment
- Availability to work 9:45 am to 6:15 pm Tuesday to Saturday on a permanent
full-time basis
- Ability to work over-time as needed
This role starts at Level 1 hourly rate; $17.60 per hour. After three months of
continuous employment, you will be eligible to enroll with our Group Benefit
plan- we offer Single of Family coverage with Dental and Vision care included.
The employer pays 50% of your premiums. We also offer enrollment with our GRSP
(Group Retirement Savings Plan) for those who are interested.
Encore Auctions is an equal opportunity employer and provides accommodation for
job applicants in accordance with the Human Rights Code and the Accessibility
for Ontarians with Disabilities Act (AODA). If you are an individual with a
disability and you need accommodation in order to apply for this position,
please contact the Human Resources Manager.
