For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
This position can be based in Ontario or British Columbia.
Job Title: Senior Training & Communications Specialist
Reports to: Senior Manager, New Services and Change Management
Purpose of the Role
The Senior Training & Communications Specialist plays a pivotal role in supporting operational excellence by developing and delivering training programs and internal communications that ensure compliance, drive quality, and enable continuous improvement.
This role partners with Operations teams, QRA, HR, and leadership teams to foster employee readiness and engagement. The ideal candidate brings understanding of multiple training delivery modalities, adult learning best practices, and clear, actionable communication strategies.
Your responsibilities will include:
Program leadership
Design, implement, and maintain training programs and plans that support technical, regulatory, and operational excellence across operations and support teams.
Collaborate with subject matter experts and QRA to translate technical SOPs, workflows, and quality standards into clear training content.
Build training plans and materials for a variety of audiences, using a variety of modalities.
Deliver onboarding, training, refresher training, and competency assessments where applicable for a variety of operations teams and initiatives
Manage the training documentation process, ensuring compliance with audit and accreditation standards where applicable.
Support a culture of continuous learning through interactive workshops, simulations, eLearning, and performance-based assessments.
Curriculum Oversight: Design, lead, and evaluate training programs that support change goals.
Alignment with Business Goals: Ensure learning outcomes are aligned with desired behavioral and performance shifts.
Capability Building: Partner with business leaders to identify skills gaps and address them proactively.
Internal Communications and planning
Develop and execute communication plans to support specific projects, change initiatives, and day-to-day operations.
Create content such as announcements, job aids, newsletters, and video messages to ensure staff are informed, engaged, and aligned.
Ensure communication is tailored to a range of audiences including frontline employees, support staff, supervisors, and leadership, SLT & ELT.
Develop Communication Strategies: Create clear, concise, and consistent messaging aligned to the overall change strategy.
Cascade Key Messages: Work with leadership to ensure messages are effectively cascaded throughout all levels of the organization.
Feedback Loops: Establish mechanisms for two-way communication to capture concerns, input, and adoption gaps.
Stakeholder Engagement & Influence
Support a team of change managers to incubate and implement new services
Cross-functional Collaboration: Collaborate across HR, operations, IT, and other departments to ensure cohesive execution.
Influence without Authority: Lead by influence to mobilize subject matter experts and local champions.
Executive Alignment: Ensure key leaders understand and reinforce the change narrative.
Change Enablement Leadership
Drive Change Readiness: Champion change initiatives by ensuring impacted teams are prepared through timely, tailored training and communication.
Model Change Agility: Act as a role model for adaptability and resilience during transformation.
Mitigate Resistance: Proactively identify sources of resistance and work with leaders and stakeholders to address concerns through messaging and engagement.
Act as a liaison between corporate communications, project leads, QRA, and operational leaders to ensure successful adoption of organizational change.
Lead/Facilitate change impact assessments and create applicable change plans.
Identify Change Impacts: Analyze how different stakeholder groups are affected and tailor support accordingly.
Manage Risks to Adoption: Flag risks to adoption early and build mitigation plans into the communication and training roadmap.
Measurement & Continuous Improvement
Define Success Metrics: Establish KPIs to measure effectiveness of communication and training efforts (e.g., adoption rates, engagement scores, training completion).
Track and Report Progress: Regularly report results to leadership and recommend enhancements.
Iterate Based on Feedback: Use insights from feedback and outcomes to refine strategies.
What you bring to the role:
Bachelor’s Degree in Education, Curriculum Development, Human Resources and/or post-secondary Certificate in a related discipline (i.e., Instructional Design, Adult Education, eLearning Development
Certificate or Degree in Training or Adult Education an asset
5-7 years of experience in training development, instructional design, or communications
Project, business analytics and change management skills
Proficiency in instructional design tools (e.g., Articulate, Camtasia), learning management systems (LMS), and Microsoft Office.
Excellent writing, presentation, and facilitation skills.
Ability to manage multiple projects in a fast-paced, compliance-driven environment
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
Retirement Savings Plan
Vacation and Wellness Days
Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
