Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.
Position Summary
The Territory Manager is a self-motivated, energetic, and passionate team player who manages a territory for a national retail account. Drives sales, service stores, develops relationships with store Managers and Department associates. Maintains and improves knowledge of store associates. Maintains a home office.
Responsibilities:
Weekly visits to Home Depot stores. In season, it is an average one time per week.
Ensures inventory levels are maintained, ensuring job lot quantities on shelves. Suggested orders provided if stock is required
Helps build a strong relationship with Pro Desk and lumber department
Help build a strong relationship with HD team. Working closely with Senior Management in store to target new and existing Pro Contractor business
Communicate shipments directly with Pro team and Contractor
Establish and maintain a relationship with Pro Contractor. Work with the Pro’s to educate them on all products and programs available in the market.
Ensures all Stella-Jones products are serviced, presented well and maintained
Maintenance of store displays, literature, and signage.
Ensures all displays and signage are well maintained to Home Depot and Stella-Jones standards
Facilitates the return of defective product or incorrectly shipped product - RTV (return to vendor)
Verifies shipping and receiving issues at the stores to ensure proper invoicing by Stella-Jones and payment by Home Depot during peak season daily or scheduled
Gives ongoing product knowledge training to Home Depot associates prior to season starts or throughout the year, as necessary
Warranty claims and site inspections. Assists customers or stores in processing claims, either by providing manufacture warranty procedures or if necessary, site inspections to customer’s home (accompanied by a Home Depot Manager)
Participation in Home Depot events and shows. (virtual or live) Could include PK (product knowledge) and demos for customers and associates
Performs other duties as required
QUALIFICATIONS
Valid Driver’s License
Clean Driver’s License abstract
Minimum 5 years of customer service experience
Proficiency in English, spoken and written
Effective interpersonal and communication skills
Excellent presentation skills, public speaking
Excellent Microsoft suite skill, intermediate
Problem solving, prioritization and conflict resolution skills
Maintain positive and enthusiastic attitude even in adverse situations
Excellent customer service skills and the ability to anticipate customer needs
Ability to work independently and in a team
Time and stress management
Lumber and building product knowledge, an asset
Knowledge of transportation and Logistics
Meticulous and on-time
As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:
Extended health and dental coverage
Life insurance and accidental death & dismemberment (AD&D)
Short-Term and Long-Term disability coverage
Competitive compensation
Annual Profit Share Program
Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
Company Share Purchase Program with 25% Company contribution match
Career advancement opportunities
Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.
