Are you a strategic leader with a passion for developing talent and driving operational excellence? Join our team where you'll empower others to succeed while making a significant impact on our insurance operations!
About the Role
As the Operations Team Lead for Financial and Professional Lines and Casualty Insurance, you'll develop and empower your team to fulfill their potential, achieve ambitious goals, and provide exceptional support across multiple underwriting functions. Your leadership will directly influence productivity, process efficiency, timeliness, profitability, and accuracy throughout the underwriting process.
Key Responsibilities
Build strategic relationships with underwriting and operations leadership teams while maintaining exceptional quality standards
Lead performance delivery against timeliness, quality and efficiency metrics, with a continuous improvement mindset
Develop talent by recognizing team members' skills, guiding their professional growth, and delivering effective training programs
Drive process innovation by collaborating on Standard Operating Procedures, system enhancements, and process improvement initiatives
Ensure compliance by adhering to and monitoring operational risk controls and requirements
Foster cross-functional collaboration to reinforce the "Winning as One" philosophy and expand the team's knowledge base
Manage resources effectively by determining staffing needs and participating in recruitment processes
Execute projects to successful completion as assigned
Coordinate global teamwork by facilitating collaboration across different cultural contexts and time zones
Occasional Travel may be required to attend meetings, seminars, and programs (
