Location: Bloor Holt Renfrew Boutique Reports to: Operations Manager Contract: Full-time and permanent position Your role @ Chanel: The Operations Assistant performs a variety of clerical and administrative functions to assist the Operations Manager. They partner with the Operations Manager to supervise, motivate, and coach the Heart of House team to ensure all boutique operational functions are delivered to the highest standards in order to provide an impeccable client experience. What impact you can create at Chanel: Customer Experience/Customer Relationship Maintain a strong client relationship by responding to all internal & external inquiries via telephone & email. Support the boutique sales floor as needed, welcome clients, art of wrapping, repair-intake, present new collections. Consistently provide the highest level of customer service and support to clients/colleagues. Heart of House Operations Inventory Management Assist with the inventory management process including RFID, Cycle counts, Year-End Inventory Maintain inventory integrity by proactively managing shrink Lead and execute the process of all incoming and outgoing merchandise within 24 hours. Maintain document retention as per the guidelines Oversee and ensure compliance of Customer Owned Goods, Chanel et Moi Repairs/Alterations, and Consignment. Be an expert on Chanel Standard Operating Procedures Reconcile and balance daily invoices based on the boutique. Ensure an adequate stock of boutique supplies and order as necessary Inspect and maintain a clean and well-organized boutique regularly, this includes boutique & heart of house. Partner with Boutique Management as required. Respond to Inter-Boutique Transfer requests in a timely manner using the appropriate tools Create, maintain and manage all Boutique invoices through our internal system Support with the spare part and alterations supplies orders according to guidelines Partner with Boutique management to order, organize and allocate staff uniforms. Growth Mindset Coach and support the Heart of House team members Support Operations Manager in achieving Heart of House objectives and goals Actively participate in trainings and activities that support with professional development Be a champion of change management Personal Presentation/Image Adhere at all times to dress code, grooming and conduct guidelines as specified within the CHANEL Charter What you will bring to the team: Minimum 3-5 years in retail operations and/or stock experience. Strong knowledge of shipping and receiving; Customer experience oriented; Detail oriented; excellent organizational skills; Excellent verbal and written communication skills; Comfortable working with different departments and teams; Ability to lift approximately 15-20 lbs Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving/shipping of inventory; to support sales to ensure optimal client service Fluent English, French is a plus. You are energised by: A fast-paced and collaborative work environment Making a visible contribution to the success of a team What you would gain from this experience: The opportunity to work with a fun, creative and passionate brand; The opportunity to support and contribute to the Heart of House and client experience. Benefits at CHANEL: Our employee benefits have been created to support you across your professional and personal life by offering you: Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members. Financial Security – A strong company pension plan and bonus program to help you plan for the future. Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday! Parental Support – A robust global parental leave policy to support you during life’s important moments. Employee Assistance Program (EAP) – 24/7 access to resources, including counseling, legal support, wellness services, and financial guidance. Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow *Benefits are eligibility dependent and subject to change at any time. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
