Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
As a Senior Maintenance and Support Technical Analyst you will work with both internal and external partners to provide 24/7 support for our client 3rd partys Credit Debit card online and clearing systems which processes over 5 billion transactions annually, In addition you will oversee the end to end infrastructure needs and partner with client IT infrastructure teams to research recommend and implement the solutions that meet stakeholder needs.
What will you do:Act as the primary IT liaison with multiple interfacing applications clients IT infrastructure teams 3rd party vendors and business partnersPerform end to end capacity and performance tuning to maintain or improve performance across multiple systemsApply analytical and technical skills to proactively identify track manage and resolve application and infrastructure issuesProvide consulting services on new infrastructure initiatives Assesses researches and analyzes business and system needs exploring alternative options to recommend technology solutions and designs that meet sponsor needs Develops proposals for senior management as requiredPartner with both internal and external groups for problem resolution and implementation of support initiatives defectAdhere to standards concerning process documentation and personal conductCarry the production support Samsung iPhone on a rotation basis with backup support
What do you need to succeed:Must have:Strong technical background with 5 years experience on various system platformsStrong analytic skills with experience in troubleshooting and analyzing issues within infrastructure and applicationsExperience in IT development support and implementation lifecycles
Technical skills:IBM Mainframe experience, JCL, COBOL, CICS, ZEKE, MQ DB2, GitHub, JIRA, any Base24 Interac HPE NonStop and network knowledge would be a plusAbility to quickly adapt to changing circumstancesAlways curious and invest energy to learn quickly
Nice to have:3 to 5 years in a support capacity with Point of Sale knowledgeSome experience in different programming languages CC HTML, Java Python VB etc along with DevOps experience Jenkins UCD Excellent communication and interpersonal skills dealing with both internal and external clientsUniversity degree or College diploma preferred.Disclaimer
“Capgemini is an Equal Opportunity Employer committed to diversity, equity, and inclusion in the workplace. We promote fairness, accessibility, inclusion, and respect through our Partnership Accreditation in Indigenous Relations (PAIR) Committee, which supports meaningful engagement with Indigenous communities across Canada. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawApplicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.”Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
