ADP is hiring a Systems Integration Leader, Professional Services
- Are you looking to grow your career in an agile, dynamic environment with
plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and
mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion,
and belonging and creates a safe space for diverse perspectives and
insights?
Well, this may be the role for you. Ready to make your mark?
As the ADP System Integration Leader, Professional Services, for our HR Tech
SaaS platform, you’ll lead the strategy, design, and execution of integrations
that connect our product ecosystem with key HRIS, benefits, and identity
management systems.
You’ll manage a talented team of leaders, developers and architects responsible
for building secure, scalable, and reliable integrations that power seamless
employee experiences and data flows for our customers of all sizes.
This role is both strategic and hands-on, ideal for a leader who thrives at the
intersection of technology, product innovation, and customer success in a
fast-paced SaaS environment.
The System Integration Leader has the overall responsibility for ensuring that
the client is provided with outstanding client experience and that ADP's key
business objectives are realized.
What you’ll do:
Integration Strategy & Leadership
- Define and execute the HR Tech integration strategy aligned with product and
business goals.
- Partner with Global Product and Customer Success to manage and refine an
API-first integration ecosystem that connects our platform to external HR
systems.
- Establish technical roadmaps for system interoperability, data
synchronization, and automation across employee lifecycle tools.
- Advocate for scalable, standardized integration patterns and frameworks
across the organization.
- Project staffing needs and budget requirements including strategies to react
to variances in Sales volumes (positive or negative).
- Analyze trends in quality survey scores, client sign off forms, rerun
rates/reasons, additional business, lost accounts, and workflows to determine
what actions should be taken.
- Participate in budget development and manage costs to those budgets.
Team Management & Delivery
- Lead and mentor a team of leaders, system integration engineers and solution
architects.
- Manage the full life cycle of integrations, from discovery and design to
implementation, testing, and maintenance.
- Balance delivery priorities between product-led integrations,
customer-specific implementations, and partner ecosystem initiatives.
- Collaborate with customer success, support and implementation teams to ensure
smooth onboarding for enterprise clients.
Technical Execution
- Oversee integration architecture leveraging APIs, webhooks, and event-driven
designs.
- Build and optimize integrations with leading HR systems such as Workday, SAP
SuccessFactors, BambooHR, Greenhouse, Lever, Okta, and others.
- Utilize iPaaS and automation tools (e.g., Workato, MuleSoft, Boomi, Tray.io)
to accelerate integration delivery.
- Ensure integrations adhere to SLAs, deliver accurate data synchronization,
and maintain system uptime and performance.
- Develop and maintain technical documentation, mapping specifications, and
data models.
Governance, Security & Compliance
- Implement governance around API design, versioning, and lifecycle management.
- Ensure integrations comply with HR data privacy and security standards.
- Partner with Security and Compliance teams to ensure safe data exchange and
identity verification protocols.
- Proactively monitor integration performance and lead root-cause analyses for
any incidents.
TO SUCCEED IN THIS ROLE: Requirements
- 8-12 years of experience in system integration or platform engineering,
preferably within SaaS or HR Tech.
- 5+ years in technical leadership or people management roles.
Knowledge, Experience, and Skills:
Technical Knowledge and Skills:
- Proven expertise in RESTful APIs, GraphQL, webhooks, and event-driven
architecture.
- Experience integrating with HR and ERP systems (HRIS, payroll, ATS, benefits,
SSO/IDaaS).
- Proficiency with modern iPaaS platforms (MuleSoft, Boomi, Workato, or
similar).
- Familiarity with cloud services (AWS, Azure, or GCP) and microservices
architectures.
- Understanding of HR data models, employee lifecycle workflows, and compliance
requirements.
- Experience with DevOps practices, and automated testing frameworks.
Attributes:
- Expert planning skills and ability to negotiate project scopes, deliverables,
milestones, and resource requirements with internal and external clients.
- Allocating resources and/or shifting resources among projects to maximize
reaching client expectations.
- Experience in ensuring project completion is within defined scope, on
schedule and has met or exceeded client's expectations, without sacrificing
quality.
- Kept up to date with industry leading systems integration practices.
- Strong leadership, communication, and cross-functional collaboration skills.
- Customer-centric mindset with a focus on delivering reliable, user-driven
integration solutions.
- Strategic thinker who can balance long-term architecture planning with fast
execution.
- Ability to thrive in a rapidly growing, high-performance SaaS environment.
- Excellent team building skills with both external and internal clients.
- Excellent written and verbal communication skills.
- Excellent presentations skills.
- Client Relationship Management skills.
Bonus points for these:
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or
related field.
- Certified Integration Architect (MuleSoft, Boomi, or equivalent).
- Cloud certifications (AWS/Azure/GCP).
- PMP or Agile/Scrum certification.
- Knowledge of ADP Workforce Now, including screens, demographic scenarios and
imports
- HRIS or HR Tech ecosystem familiarity (e.g., Workday Pro certification or
equivalent experience).
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and
offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive
impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities
and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in
your everyday life.
- Go Global. With operations around the world, exciting new networking
opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally
with networks and allies who share common interests and experiences.
LI-EU1
LI-Hybrid
