Join Nationex – Grow your career with us!
Are you a dynamic person with a smiling voice and are you very resourceful? Are you tired of having to work evenings, weekends and holidays?
Nationex is looking for a person with excellent communication and interpersonal skills for his or her position as a Customer Service Agent.
Opening hours: Monday to Friday from 8:30 am to 5:00 pm
Telecommuting: Presence in the office for the first 2 weeks then 100% telecommuting with occasional presence thereafter
Why work at Nationex?
Pleasant atmosphere: An inclusive environment where everyone feels valued;
Teamwork: A collaborative culture where mutual aid is at the heart of our activities;
Attractive compensation: Competitive salary with annual increase;
Referral bonus: Up to $500 for each referred candidate who joins us;
Your responsibilities:
Respond to customer inquiries by phone (more than 50 per day);
Respond to customer inquiries by email (plus 50 per day);
Establish a relationship of trust with customers in order to increase the level of satisfaction;
Follow up with customers to provide the best possible customer experience.
If you have the following qualifications, we want you on our team:
Minimum 1 year of experience in a call center;
Excellent command of the French language, both oral and written;
Be able to physically move around the office initially as part of the training;
Listen to the client's needs;
Have ease in using computer tools (Outlook, Teams, CRM, automated telephone system, etc.);
Have problem-solving and prioritization skills;
Considering that a large proportion of customers communicate in English, proficiency in this language is required since many daily calls will be in English
Qualities sought:
Excellent communication and interpersonal skills;
Dynamism and good humor;
Enthusiastic.
Diversity is a fundamental practice in our recruitment process. In order to facilitate reading, the use of the masculine form has been retained.
Send us your resume now and become part of our team!
