Your role as Care Coordinator
Dialogue is seeking a Care Coordinator to join our team on a temporary contract to enhance the well-being of our members and support the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as appointment scheduling, prescription processing, and general administrative support.
If you are looking for a position where you can make an impact while focusing on key operational functions, we have a place for you!
What you'll be doing
Act as the first point of contact between patients and the medical team.
Assist patients with scheduling appointments and follow up after appointments, including sending prescriptions, scheduling follow-up appointments, sharing navigation resources, and sending recommendations by fax.
Act as a liaison between medical and technical support teams to help patients and providers resolve various medical, technical, or logistical issues
Assist patients in finding resources to deliver a memorable experience
Be committed to ensuring total customer satisfaction
Communicate with pharmacies and other healthcare facilities by fax or phone, as needed
Provide administrative assistance to clinicians
Process incoming documents by fax and mail
Advise patients to help them navigate their province's medical system
Ensure efficiency throughout the patient journey in collaboration with members of the healthcare team.
We'd love to hear from you if you have
Strong organizational skills and attention to detail
Good time management and ability to prioritize tasks effectively
Customer service-oriented mindset and willingness to help others
Excellent communication skills, both written and verbal
Strong computer skills
Experience in healthcare or administration is an asset
Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.
