Job Title: Technical I, IT Operations (ONSITE - Mississauga) Job Description The Technical I, IT Operations (TCF) provides end user support across the organization’s desktop, network, telephony, and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software, and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities. Essential Functions and Responsibilities: Build and support Windows workstations and laptops including image builds, testing, deployment, patches as well as ongoing maintenance using SCCM and other tools. Install, configure, and support all desktop applications. Diagnose, repair, and replace hardware. Manage and resolve tickets within prescribed SLAs using Remedy (SolvNow). Partner with vendor support contacts to resolve technical issues within the desktop/laptop environment. Manage testing and failover of the business continuity plan. Perform basic troubleshooting of phone issues and assist the telephony team as needed. Setup and maintain training rooms. Maintain hardware and software inventory. Coach end users on basic software, hardware, and peripheral device operation. Arrange and/or prepare equipment for pick-up/shipping. Qualifications and Experience Required 5+ years supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent. CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required. Bachelor’s degree/diploma in Computer Science preferred. Proficient in current protocols, operating systems and standards including Windows 7, 10 & 11. Proven expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices. Demonstrable experience in ticket resolution using Remedy (SolvNow) and ITIL based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards. Experience managing Active Directory at the Organization Unit level. Flexibility to work overtime as needed. Ability to lift up to 50 lbs. The base salary range for this position is $50000- $55000 CAD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include Coverage for Medical, Dental, Basic Life, Basic Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, and EAP , paid time off and holidays. The deadline to apply for this position is Tuesday November 11th, 2025. Location: CAN Mississauga - 6725 Airport RD Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
