Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join Finning and help drive customer success through proactive account management and sales initiatives. This position offers: • Opportunities to build strong customer relationships and promote innovative solutions. • A dynamic environment focused on growth and collaboration. • Competitive compensation and comprehensive benefits. As an Inside Sales Representative, you’ll manage an active account base, identify customer needs, and provide tailored solutions across parts, service, and digital offerings. Job Description: Proactively build quality customer relationships and manage an account base of 800–1,200 accounts with $1–$2 million in assigned product support revenue. Conduct needs analysis and recommend products based on customer business requirements. Maintain a minimum of 50 calls per week to promote, qualify equipment leads, and sell parts, service, labor, and customer service agreements. Keep accurate customer account and machine population data to support targeting and forecasting. Utilize CRM systems and tools such as SalesLink, finQuote, PSQ, SIMSi, and SIS. Promote Finning/Cat digital solutions including my.finning.com, Cat App, and Cat Inspect. Support regional sales initiatives and collaborate with external sales representatives. Execute call programs for customer experience enhancements (e.g., 2-2-6 program, expiring warranty, proactive PM initiatives). Day-to-Day Activities: Make outbound calls to maintain and grow account relationships. Generate quotes for parts, CSAs, and attachments. Update CRM records and monitor account performance. Provide digital solution support and assist customers with technology adoption. Participate in regional events and marketing programs. Requirements: Related post secondary education in business, marketing, etc. Previous sales experience, including proactive telephone selling. Experience in Parts, Heavy Equipment, Mechanic, or Electrical industries is an asset. Strong customer service skills. Excellent communication skills and comfort with cold calling. Ability to work independently and manage multiple priorities. Important: This role can be worked out of the following Finning locations: Edmonton Calgary Permanent, full-time role. Monday – Friday, 5x2 shift. If you’re passionate about building customer relationships and driving results, apply today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
