Title
Dual Rate Pit Manager & Games Manager
REPORTS TO
Senior Games Manager
SUMMARY
A Pit Manager oversees the activity of the dealers on the table games. He/she works in liaison with the dealers to handle customer concerns, address game issues and provide quality customer service. For unresolved issues, the Pit Manager will escalate to the Games Manager. The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This individual will assume responsibility in the absence of Senior Management (Department heads).
CORE COMPETENCIES
- Customer Service
- Decision Making and Judgement
- Leadership
- Interpersonal Awareness
- Communication
- Team Work
JOB DUTIES
- Ensure Table Games are being run according to AGLC Terms and Conditions and House Rules
- Pit Manager duties include answering phones, open and close games, deal with guests’ inquiries and problems
- Organize and do the daily scheduling of the Dealers
- Maintain paperwork, payroll, pit - up's
- Tracking table opening and closing
- Scheduling and conducting Employee Evaluations
- Ensure all table games are being run smoothly and efficiently.
- Assumes responsibility in the absence of Senior Management (Department heads).
- Ensures all employees are well informed and aligned with the company Mission, Vision, Principles and Values.
- Effectively manages and leads Table Games staff to achieve and maintain a high level of job performance and exceptional customer service.
- Initiates staff development and training.
- Assists in the facilitation of the recruitment process, as well as department payroll functions.
- Uses effective time management skills and ensures adequate staffing levels to meet business needs.
- Ensures the casino is operated in accordance with the AGLC Casino Terms and Conditions.
- Strong working relationship with Advisors, Charity Workers and Volunteers.
- Contacts AGLC for all suspicions or evidence of cheating at play, theft, monetary discrepancies or other illegal activities.
- Ensures the proper P&P for storage and security of all gaming assets.
- Reports any error or procedural irregularities in games operation to the appropriate persons.
- Ensures all table games are being run smoothly and efficiently.
- Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication.
- Additional duties or responsibilities as required.
REQUIREMENTS
- Minimum 3 years’ experience in Gaming as a Pit Manager is considered an asset
- Professional personal presentation and demeanor
- Proven reliability through very good attendance records
- Must have a flexible work schedule including evenings and weekends
- Strong organizational skills
- Strong understanding of overall casino operations.
- Strong knowledge of AGLC Terms and Conditions.
- Proven leadership skills and business acumen.
- Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software.
- Willing to work all shifts including evenings, weekends and holidays.
- Excellent Verbal and written communication skills
- Must exhibit exemplary customer service skills
- Problem solving skills a necessity
WORK CONDITIONS
- Standing and/or sitting for prolonged periods
- Reaching, bending, squatting, and lifting at times
- Working in a fast-paced customer service environment
